Perceived risk for acceptance of E-wallet platform in Malaysia among youth: Sem approach

Abstract

The payment technology such as e-wallet is important in this century for both consumers and providers. Following the trend, the e-wallet providers quickly connect with the banks to develop banking applications activities. As e-wallet is closely linked to online transaction, the trust of risk issue is prominent whereby most studies present a challenge in providing e-wallet solutions to encourage user acceptance. Therefore, this study investigates the perceived risk that reflects customer emotions on the uncertainty of possible adverse effect on the use of new technologies. 231 young adults in a range of 18 to 30 years old were involved in this study. The analysis started with distribution of the questionnaire and getting the factors involved by adopting Exploratory Factor Analysis. Structural equation modelling and existing technology acceptance model is used in order to determine the significant factors that been accepted by the users among young generation. Results found that there are several factors that have significant relationship with the acceptance of e-wallet platform, which are behavioral intention, perceived privacy risk, perceived usefulness, trust, perceived overall risk, and perceived performance risk. More respondents should be selected in the future to give their opinion on this e-wallet issue. Besides that, more factors should be investigated in order to provide in depth view of e-wallet to the providers and consumers.

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