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The Effects of Service Employee Resilience on Emotional Labor: Double-Mediation of Person–Job Fit and Work Engagement
16 references·2 citing·38 second hop
The Effects of Service Employee Resilience on Emotional Labor: Double-Mediation of Person–Job Fit and Work Engagement (2020)The Effects of Service Employee Resilienc…The Job Demands‐Resources model: state of the art (2007)The Job Demands‐Resources mod…The Measurement of Work Engagement With a Short Questionnaire (2006)The Measurement of Work Engag…CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)CONSEQUENCES OF INDIVIDUALS' …Resilient Individuals Use Positive Emotions to Bounce Back From Negative Emotional Experiences. (2004)Resilient Individuals Use Pos…Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job demands, job resources, a…The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)The Measurement of Engagement…The job demands-resources model of burnout. (2001)The job demands-resources mod…Ordinary magic: Resilience processes in development. (2001)Ordinary magic: Resilience pr…The Construct of Resilience: A Critical Evaluation and Guidelines for Future Work (2000)The Construct of Resilience: …Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…The Emerging Field of Emotion Regulation: An Integrative Review (1998)The Emerging Field of Emotion…Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. (1998)Antecedent- and response-focu…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Promoting Human Resource and Innovative Climate to Foster Organizational Resilience During Pandemic Time: The Mediating Role of Employee Resilience (2024)Promoting Human Resource and …The effects of frontline bank employees' social capital on adaptive selling behavior: serial multiple mediation model (2021)The effects of frontline bank…The measurement of experienced burnout (1981)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Antecedents and consequences of employee engagement (2006)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Stress, social support, and the buffering hypothesis. (1985)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Towards a model of work engagement (2008)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)Job demands–resources theory: Taking stock and looking forward. (2016)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-Efficacy: The Exercise of Control (1999)Emotion regulation: Affective, cognitive, and social consequences (2002)Emotion-regulation strategies across psychopathology: A meta-analytic review (2009)Diagnostic and Statistical Manual of Mental Disorders (2013)Emotion Regulation: Current Status and Future Prospects (2015)A Handbook of Child Psychology (1932)Construct validity in psychological tests. (1955)Psychosocial resilience and protective mechanisms. (1987)Handbook of Positive Psychology (2001)Loss, Trauma, and Human Resilience: Have We Underestimated the Human Capacity to Thrive After Extremely Aversive Events? (2004)Intraclass correlations: Uses in assessing rater reliability. (1979)Stress, appraisal, and coping (1985)Stress: Appraisal and Coping (2013)The Presentation of Self in Everyday Life. (1956)Organizational Images and Member Identification (1994)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)The Discovery of Grounded Theory (2017)The Presentation of Self in Everyday Life (2023)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Doing Gender (1987)Well-being : the foundations of hedonic psychology (1999)The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 2001The job demands-resources model of burnout.14,464 cited
  • 2007The Job Demands‐Resources model: state of the art14,379 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.11,639 cited
  • 2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach9,998 cited
  • 1998The Emerging Field of Emotion Regulation: An Integrative Review9,898 cited
  • 2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study9,833 cited
  • 2000The Construct of Resilience: A Critical Evaluation and Guidelines for Future Work9,362 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 2001Ordinary magic: Resilience processes in development.8,516 cited
  • 2006The Measurement of Work Engagement With a Short Questionnaire7,895 cited
  • 2005CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT5,561 cited
  • 1998Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology.

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4,666 cited
  • 2004Resilient Individuals Use Positive Emotions to Bounce Back From Negative Emotional Experiences.3,946 cited
  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
  • Cited by

    • 2024Promoting Human Resource and Innovative Climate to Foster Organizational Resilience During Pandemic Time: The Mediating Role of Employee Resilience17 cited
    • 2021The effects of frontline bank employees' social capital on adaptive selling behavior: serial multiple mediation model15 cited