Developing a tool for process‐oriented appraisals and rewards: Design science research

Abstract

Abstract While business process management (BPM) has become a recognized discipline, managers are still challenged to achieve an appropriate alignment between BPM their BPM needs and other management practices in the organization. Specifically, the aligned behavior and performance of employees and teams are crucial to reap the full benefits of BPM. To help managers face such alignment challenges, we have developed a qualitative decision support tool, called “process‐oriented appraisals and rewards” (POAR), by combining design‐science research with a strong qualitative approach. Our study contributes to the BPM and human resource management (HRM) disciplines by extending multifaceted knowledge, while also offering a practical tool for managers to support their decision making regarding a BPM‐HRM alignment.

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