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Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts
16 references·9 citing·45 second hop
Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts (2020)Linking transaction-specific satisfaction…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: A structural equation modelling approach (2012)Testing the dimensionality of…Antecedents of Tourists’ Loyalty to Mauritius (2011)Antecedents of Tourists’ Loya…Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty (2009)Destination attachment: Effec…The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)The Effect of Environmental P…Toward a Social Psychology of Place (2002)Toward a Social Psychology of…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …Transaction‐specific satisfaction and overall satisfaction: an empirical analysis (2000)Transaction‐specific satisfac…Social Ties, Environmental Perception, And Local Attachment (1998)Social Ties, Environmental Pe…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…The complex relationship between consumer satisfaction and brand loyalty (1995)The complex relationship betw…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…A framework for comparing customer satisfaction across individuals and product categories (1991)A framework for comparing cus…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Social Judgment: Assimilation and Contrast Effects in Communication and Attitude Change (1981)Social Judgment: Assimilation…A Two-Stage Nonlinear User Satisfaction Decision Model Based on Online Review Mining: Considering Non-Compensatory and Compensatory Stages (2024)A Two-Stage Nonlinear User Sa…Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences (2023)Understanding the implication…Does value co-creation matter? Assessing consumer responses in the sharing economy (2023)Does value co-creation matter…The role of customer personality in premium banking services (2022)The role of customer personal…Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process (2022)Reconceptualizing value creat…Effect of Perceived Risk and Perceived Value on Customer Loyalty through Customer Satisfaction as Intervening Variables on Bukalapak Users (2022)Effect of Perceived Risk and …The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels (2021)The role of memorable experie…The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos (2021)The influence of customer exp…Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers (2021)Protective measures against C…Significance tests and goodness of fit in the analysis of covariance structures. 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References

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702 cited
  • 2007The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants640 cited
  • 2000Transaction‐specific satisfaction and overall satisfaction: an empirical analysis620 cited
  • Cited by

    • 2021Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers94 cited
    • 2021The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels39 cited
    • 2021The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos37 cited
    • 2022Effect of Perceived Risk and Perceived Value on Customer Loyalty through Customer Satisfaction as Intervening Variables on Bukalapak Users28 cited
    • 2023Does value co-creation matter? Assessing consumer responses in the sharing economy27 cited
    • 2022Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process26 cited
    • 2022The role of customer personality in premium banking services21 cited
    • 2024A Two-Stage Nonlinear User Satisfaction Decision Model Based on Online Review Mining: Considering Non-Compensatory and Compensatory Stages16 cited
    • 2023Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences15 cited