Influence of data-driven supply chain quality management on organizational performance: evidences from retail industry

Anil Kumar · Rohit Kumar Singh · Sachin Modgil

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Quality and Supply Management Sustainable Supply Chain Management Big Data and Business Intelligence

Abstract

Purpose The objective of the study is to test a conceptual model based on the interrelation between data-driven supply chain quality management practices (DDSCQMP) and the performance of organized retailing firms in India. Design/methodology/approach Based on a comprehensive review of literature, the dimensions of DDSCQMP concerning the Indian organized retail sector have been extracted. Considering the research objectives, the research data has been collected using a structured questionnaire from Indian retailers. Overall 133 questionnaires were responded successfully from retailers. The model was tested using structured equation modeling (SEM) through PLS 3.0. Findings The research findings confirm hypotheses and reveal the statistically significant relationship between DDSCQMP and retailers' performance at an aggregate level. However, the results of the individual-level analysis of DDSCQMP appear to vary from practice to practice. Among various DDSCQMP, “customer focus” with the highest beta (ß) value was found to have the greatest impact on performance followed by “employee relations”. Originality/value The study provides empirical justification for a structural model that identifies a positive and significant relationship between DDSCQMP and organizational performance within the context of organized retail sector of India.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2011PLS-SEM: Indeed a Silver Bullet 1998The partial least squares approach for structural equation modeling.2009The impact of supply chain integration on performance: A contingency and configuration approach 2016Big data analytics and firm performance: Effects of dynamic capabilities 2003The relationship between total quality management practices and their effects on firm performance 1995Total Quality Management: Empirical, Conceptual, and Practical Issues 1999The relationship between total quality management practices and operational performance

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