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Crisis management: Advantages of a relational perspective. · Study

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ArticleCrisis management: Advantages of a relational perspective.

W. Timothy Coombs2000

Article2000

Crisis management: Advantages of a relational perspective.

W. Timothy Coombs

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Public Relations and Crisis Communication Customer Service Quality and Loyalty Disaster Management and Resilience

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2007An Integrated Model for Organization—Public Relational Outcomes, Organizational Reputation, and Their Antecedents 2008Student–university relationships and reputation: a study of the links between key factors fostering students’ supportive behavioral intentions towards their university 2014Internal Reputation Management: The Impact of Authentic Leadership and Transparent Communication 2012Examining the interplay of an organization's prior reputation, CEO's visibility, and immediate response to a crisis 2006Measurement of Organization–Public Relationships: Validation of Measurement Using a Manufacturer–Retailer Relationship 2019Are high-fit CSR programs always better? The effects of corporate reputation and CSR fit on stakeholder responses 2013Has Crisis Communication Been Studied Using an Interdisciplinary Approach? A 20-Year Content Analysis of Communication Journals 2004Building relationships between organizations and publics: Examining the linkage between organization‐public relationships, evaluations of satisfaction, and behavioral intent

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Year2000

Typearticle

Published2000-01-01

Languageen

Citations109

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ShelfPublic Relations and Crisis Communication

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