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Crisis management: Advantages of a relational perspective.

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2011

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The Organization-Public Relationship and Crisis Communication: The Effect of the Organization-Public Relationship on Publics' Perceptions of Crisis and Attitudes Toward the Organization

61 cited

2010Establishing Media Partnerships in Crisis Response60 cited

2010Examining how image restoration strategy impacts perceptions of corporate social responsibility, organization‐public relationships, and source credibility59 cited

2009Causal Linkages between Relationship Cultivation Strategies and Relationship Quality Outcomes53 cited

2012A comparative study of crisis communication strategies between Mainland China and Taiwan: The melamine-tainted milk powder crisis in the Chinese context48 cited