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Implementing healthcare service quality enhancement using a cloud-support QFD model integrated with TODIM method and linguistic distribution assessments

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References

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2014Best-worst multi-criteria decision-making method4,366 cited
1962International Journal of Production Research2,111 cited
2015Best-worst multi-criteria decision-making method: Some properties and a linear model1,726 cited
2009PROMETHEE: A comprehensive literature review on methodologies and applications1,690 cited
2018A New Model for Determining Weight Coefficients of Criteria in MCDM Models: Full Consistency Method (FUCOM)867 cited
2016Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future668 cited
2012Consistency and consensus measures for linguistic preference relations based on distribution assessments590 cited
2019Bayesian best-worst method: A probabilistic group decision making model460 cited
2019The state-of-the-art survey on integrations and applications of the best worst method in decision making: Why, what, what for and what's next?459 cited
2019Consistency issues in the best worst method: Measurements and thresholds409 cited
2017An approach to quality function deployment based on probabilistic linguistic term sets and ORESTE method for multi-expert multi-criteria decision making307 cited
2017Evaluating service quality of airline industry using hybrid best worst method and VIKOR299 cited

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2017

Quality assessment of airline baggage handling systems using SERVQUAL and BWM

290 cited

2019Probabilistic linguistic TODIM method for selecting products through online product reviews270 cited

2017Cloud decision support model for selecting hotels on TripAdvisor.com with probabilistic linguistic information206 cited

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