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The use of AI in public services
13 references·5 citing·51 second hop
The use of AI in public services (2020)The use of AI in public servicesThe public value of E-Government – A literature review (2019)The public value of E-Governm…IoT and AI for Smart Government: A Research Agenda (2019)IoT and AI for Smart Governme…Artificial Intelligence: Ethics, Governance and Policy Challenges (2019)Artificial Intelligence: Ethi…Transforming the communication between citizens and government through AI-guided chatbots (2018)Transforming the communicatio…Mapping the challenges of Artificial Intelligence in the public sector: Evidence from public healthcare (2018)Mapping the challenges of Art…Artificial Intelligence and the Public Sector—Applications and Challenges (2018)Artificial Intelligence and t…Artificial intelligence : a European perspective (2018)Artificial intelligence : a E…The Threat of Algocracy: Reality, Resistance and Accommodation (2016)The Threat of Algocracy: Real…Big data in the policy cycle: Policy decision making in the digital era (2015)Big data in the policy cycle:…Document Analysis as a Qualitative Research Method (2009)Document Analysis as a Qualit…Models of E‐Government: Are They Correct? An Empirical Assessment (2008)Models of E‐Government: Are T…Digital Era Governance: (2006)Digital Era Governance:New Public Management Is Dead--Long Live Digital-Era Governance (2005)New Public Management Is Dead…AI telepresence robots: redefining accessibility in cultural heritage (2025)AI telepresence robots: redef…“ Chat‐Up ”: The role of competition in street‐level bureaucrats' willingness to break technological rules and use generative pre‐trained transformers ( GPTs ) (2024)“ Chat‐Up ”: The role of comp…Supporting Artificial Social Intelligence With Theory of Mind (2022)Supporting Artificial Social …AI as an organizational agent to nurture: effectively introducing chatbots in public entities (2022)AI as an organizational agent…An attention-based view of AI assimilation in public sector organizations: The case of Saudi Arabia (2021)An attention-based view of AI…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Digital Divide (2001)Digital divide: civic engagement, information poverty, and the Internet worldwide (2002)Local E‐Government in the United States: Transformation or Incremental Change? 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References

  • 2009Document Analysis as a Qualitative Research Method12,956 cited
  • 2005New Public Management Is Dead--Long Live Digital-Era Governance2,630 cited
  • 2018Artificial Intelligence and the Public Sector—Applications and Challenges1,334 cited
  • 2019The public value of E-Government – A literature review965 cited
  • 2018Mapping the challenges of Artificial Intelligence in the public sector: Evidence from public healthcare947 cited
  • 2006Digital Era Governance:636 cited
  • 2008Models of E‐Government: Are They Correct? An Empirical Assessment582 cited
  • 2018Transforming the communication between citizens and government through AI-guided chatbots566 cited
  • 2016The Threat of Algocracy: Reality, Resistance and Accommodation516 cited
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Cited by

  • 2022Supporting Artificial Social Intelligence With Theory of Mind109 cited
  • 2021An attention-based view of AI assimilation in public sector organizations: The case of Saudi Arabia

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106 cited
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  • 2024“ Chat‐Up ”: The role of competition in street‐level bureaucrats' willingness to break technological rules and use generative pre‐trained transformers ( GPTs )10 cited
  • 2025AI telepresence robots: redefining accessibility in cultural heritage2 cited