The use of AI in public services

Gianluca Carlo Misuraca · Colin van Noordt · Anys Boukli

108 citations0/0 files storedInternational Conference on Theory and Practice of Electronic Governance

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E-Government and Public Services Artificial Intelligence Applications Smart Cities and Technologies

Abstract

Artificial Intelligence is a new set of technologies which has grasped the attention of many in society due to its potential. These technologies could also provide great benefits to public administrations when adopted. This paper acts as a first landscaping analysis to indicate, classify and understand current AI-implementations in public services. By conducting a desk research based on available documents describing AI projects, 85 AI applications in the public sector in selected European countries have been identified and reviewed. The preliminary analysis suggests that most AI initiatives are started with efficiency goals in mind, and they occur mainly in the general public service policy area. Findings of this preliminary landscape analysis set the basis for further more in depth research and recommendations for policy.

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References

2009Document Analysis as a Qualitative Research Method 2005New Public Management Is Dead--Long Live Digital-Era Governance 2018Artificial Intelligence and the Public Sector—Applications and Challenges 2019The public value of E-Government – A literature review 2018Mapping the challenges of Artificial Intelligence in the public sector: Evidence from public healthcare 2006Digital Era Governance:2008Models of E‐Government: Are They Correct? An Empirical Assessment 2018Transforming the communication between citizens and government through AI-guided chatbots

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