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Citizen-Centric Public Service Satisfaction During Pandemic Outbreak: A Measurement Model
16 references·0 citing·44 second hop
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References

  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 2018Multivariate Data Analysis3,516 cited
  • 2016Principles and practice of structural equation modeling, 4th ed.3,399 cited
  • 2019Government at a Glance 2019563 cited
  • 2015Public services management and co-production in multi-level governance settings229 cited
  • 2014COBRA framework to evaluate e-government services: A citizen-centric perspective174 cited
  • 2016A social media text analytics framework for double-loop learning for citizen-centric public services: A case study of a local government Facebook use174 cited
  • 2017Explaining Citizen Satisfaction and Dissatisfaction with Public Services133 cited
  • 2018Government Trust, Social Trust, and Citizens’ Risk Concerns: Evidence from Crisis Management in China129 cited
  • 2017Reconsidering the expectancy disconfirmation model. Three experimental replications108 cited
  • 2016When public services fail: a research agenda on public service failure104 cited
  • 2016JPART Virtual Issue on Citizen-State Interactions in Public Administration Research101 cited
  • 2019Government at a Glance Southeast Asia 201975 cited

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2019
The New Ecology of Tornado Warning Information: A Natural Experiment Assessing Threat Intensity and Citizen‐to‐Citizen Information Sharing
38 cited
  • 2018Reflexion of citizens' needs in city strategies: The case study of selected cities of Visegrad group countries37 cited
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