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E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services
16 references·1 citing·35 second hopsampled
E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services (2020)E-Service Quality from Attributes to Outc…Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Unified Theory of Acceptance …Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Innovation in the Dig…Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Technology Acceptance Model 3…Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Measuring information systems…The development of an e-travel service quality scale (2007)The development of an e-trave…Quality of Electronic Services (2006)Quality of Electronic ServicesOpen Innovation: A New Paradigm for Understanding Industrial Innovation (2006)Open Innovation: A New Paradi…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …An analysis of the e‐service literature: towards a research agenda (2006)An analysis of the e‐service …E-S-QUAL (2004)E-S-QUALA Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…Task-Technology Fit and Individual Performance (1995)Task-Technology Fit and Indiv…The theory of planned behavior (1991)The theory of planned behaviorPerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Digital Consumer Behavior in Poland and Its Environmental Impact Within the Framework of Sustainability (2025)Digital Consumer Behavior in …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Self-efficacy mechanism in human agency. (1982)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2017)The technology acceptance model (TAM): A meta-analytic structural equation modeling approach to explaining teachers’ adoption of digital technology in education (2018)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process (2009)Information Systems Success: The Quest for the Independent Variables (2013)Evaluating E-learning systems success: An empirical study (2019)Big Data Research in Information Systems: Toward an Inclusive Research Agenda (2016)The extended Unified Theory of Acceptance and Use of Technology (UTAUT2): A systematic literature review and theory evaluation (2020)Adoption and use of AI tools: a research agenda grounded in UTAUT (2021)
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References

  • 1991The theory of planned behavior90,729 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2008Technology Acceptance Model 3 and a Research Agenda on Interventions8,138 cited
  • 1995Task-Technology Fit and Individual Performance5,991 cited
  • 2004E-S-QUAL3,962 cited
  • 2016Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead2,509 cited
  • 2008Measuring information systems success: models, dimensions, measures, and interrelationships1,895 cited
  • 2006Open Innovation: A New Paradigm for Understanding Industrial Innovation1,477 cited
  • 2006Measuring Service Quality in E-Retailing1,056 cited
  • 2015Service Innovation in the Digital Age: Key Contributions and Future Directions957 cited
  • 2006Quality of Electronic Services514 cited
  • 2006An analysis of the e‐service literature: towards a research agenda

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509 cited
  • 2007The development of an e-travel service quality scale479 cited
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    • 2025Digital Consumer Behavior in Poland and Its Environmental Impact Within the Framework of Sustainability10 cited