Articlehybrid2020

Adoption of the Electronic Document Records Management System within the Public Sector in Namibia: Exploring the Challenges and Opportunities

7 citations0/0 files storedInternational Journal of Operations Management

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Digital and Traditional Archives Management E-Government and Public Services Information Systems and Technology Applications

Abstract

The concept of records management aided by information and communication technologies (ICTs) has recently been embraced by many institutions across the globe. For example, organisations that have implemented the Electronic Document and Records Management System (EDRMS are deemed to be better equipped to handle both internally and externally generated records. These organisations are said to operate at higher level in terms of efficiency and effectiveness than those that still rely on manual filing. However, despite the well documented benefits that come With the adoption of ICTs for records management, some departments within the public sector in Namibia, such as the Ministry of Home Affairs, Homeland and Security as well as the Office of the Prime Minister are still heavily reliant on manual filing of documents. It is against this background that this study explored factors hindering the adoption of EDRMS in the Office of the Prime Minister (OPM). The study adopted a qualitative research approach to collect, analyse, and interpret data. The data collecting instruments included open-ended questionnaires, face-to-face interviews and observation of the study respondents. Data was analysed using the Atlas.ti tool. The study found that insufficient training of staff on electronic records management, lack of user needs analysis and lack of user involvement before the introduction of the system all contributed to resistance of the EDRMS adoption in the OPM. The study recommends that the OPM must provide adequate training to its employees on electronic records management and on the EDRMS in particular. The OPM should also make provision for the adoption of a change management strategy plan in order to get user buy-in for the new electronic system to be embraced.

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References

1998Transforming Qualitative Information: Thematic Analysis and Code Development 1985A technology acceptance model for empirically testing new end-user information systems : theory and results 2002Why do people use information technology? A critical review of the technology acceptance model 2012The challenge of managing electronic records in developing countries 2007E‐government and records management: an assessment tool for e‐records readiness in government 2005Capacity‐building requirements for e‐records management 2008Electronic records management systems implementation in the Pakistani local government 2009A study of electronic record management in the Namibian Public Service in the context of e-government

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