Chapter2020

Organization, Culture, and Leadership

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Job Satisfaction and Organizational Behavior Employee Performance and Management Organizational Management and Innovation

Abstract

In this chapter, we introduce key features of the organizational structure and culture of hospitality firms. We also discuss different leadership styles and illustrate how structure, culture, and leadership play together in influencing the behaviors of service employees in the hospitality sector. The chapter concludes with a summary of the key results from empirical research focused on how organizational structure, culture, climate, and leadership translate into positive service employee behaviors.

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