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The effects of service quality and perceived price on revisit intention of patients: the Malaysian context
16 references·4 citing·43 second hop
The effects of service quality and perceived price on revisit intention of patients: the Malaysian context (2020)The effects of service quality and percei…Service quality and price perception of service: Influence on word-of-mouth and revisit intention (2016)Service quality and price per…Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines (2016)Role of value for money and s…An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry (2015)An Integrated Model of Servic…The service revolution and its marketing implications: service logic vs service-dominant logic (2014)The service revolution and it…The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons: New versus Repeat Visitors (2013)The Effect of Experience Qual…An exploratory study to understand the critical factors affecting the decision to adopt cloud computing in Taiwan hospital (2013)An exploratory study to under…The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The influence of the quality …Method Variance and Marker Variables: A Review and Comprehensive CFA Marker Technique (2010)Method Variance and Marker Va…Antecedents of airline passenger loyalty: Low-cost versus traditional airlines (2010)Antecedents of airline passen…A Tale of Three Perspectives (2009)A Tale of Three PerspectivesDevelopment of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Development of a Multi-Dimens…The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)The role of perceived risk in…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Development of a Multiple‐item Scale for Measuring Hospital Service Quality (1993)Development of a Multiple‐ite…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model (2024)Measuring the impact of denta…Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store (2023)Does service journey quality …Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness (2023)Does integrated store service…The synergetic effect of after sales service, customer satisfaction, loyalty and repurchase intention on word of mouth (2021)The synergetic effect of afte…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender (2020)A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology (1998)An Integrated Model of Information Systems Adoption in Small Businesses (1999)Examining cloud computing adoption intention, pricing mechanism, and deployment model (2014)Information technology, knowledge management and environmental dynamism as drivers of innovation ambidexterity: a study in SMEs (2018)The role of digital technologies in open innovation processes: an exploratory multiple case study analysis (2018)Diffusion of Innovations 1 (2019)Comparative fit indexes in structural models. (1990)Consumer patronage and risk perceptions in Internet shopping (2003)Customer repurchase intention (2003)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: review, critique, research agenda (1996)Customer satisfaction with services: putting perceived value into the equation (2000)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Structure of Scientific Revolutions (1963)Accounting for common method variance in cross-sectional research designs. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Testing and Controlling for Common Method Variance: A Review of Available Methods (2017)Understanding and managing the threat of common method bias: Detection, prevention and control (2021)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Customer-dominant logic: foundations and implications (2015)Service experience co-creation: conceptualization, implications, and future research directions (2015)The digital revolution in the travel and tourism industry (2019)Self-Reports in Organizational Research: Problems and Prospects (1986)Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
this work references cited by second hop

References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2009A Tale of Three Perspectives1,717 cited
  • 1999The role of perceived risk in the quality-value relationship: A study in a retail environment1,675 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • 2010Method Variance and Marker Variables: A Review and Comprehensive CFA Marker Technique1,615 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited
  • 2002Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service1,027 cited
  • 2013An exploratory study to understand the critical factors affecting the decision to adopt cloud computing in Taiwan hospital609 cited
  • 2014The service revolution and its marketing implications: service logic vs service-dominant logic517 cited
  • 2013The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons: New versus Repeat Visitors462 cited
  • 2016Service quality and price perception of service: Influence on word-of-mouth and revisit intention255 cited
  • 2015An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry

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239 cited
  • 2016Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines198 cited
  • 2010Antecedents of airline passenger loyalty: Low-cost versus traditional airlines196 cited
  • 1993Development of a Multiple‐item Scale for Measuring Hospital Service Quality189 cited
  • Cited by

    • 2021The synergetic effect of after sales service, customer satisfaction, loyalty and repurchase intention on word of mouth40 cited
    • 2024Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model23 cited
    • 2023Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness14 cited
    • 2023Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store9 cited