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ArticleInfluence of customer application experience and value in use on loyalty toward retailers

Arnold Japutra2020

Article2020

Influence of customer application experience and value in use on loyalty toward retailers

Arnold Japutra · Ami Fitri Utami · Sebastián Molinillo · Irwan Adi Ekaputra

89 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Consumer Retail Behavior Studies

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 2018When to use and how to report the results of PLS-SEM 1988On the Evaluation of Structural Equation Models 2011PLS-SEM: Indeed a Silver Bullet 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 1996The Behavioral Consequences of Service Quality 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

Cited by

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Year2020

Typearticle

Published2020-12-04

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations89

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jretconser.2020.102390

openalex_workW3108977006

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