SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The impact of affective and cognitive app experiences on loyalty towards retailers · Study

ArticleShelves

ArticleThe impact of affective and cognitive app experiences on loyalty towards retailers

Sebastián Molinillo2019

Article2019

The impact of affective and cognitive app experiences on loyalty towards retailers

Sebastián Molinillo · Antonio Navarro García · Rafael Anaya‐Sánchez · Arnold Japutra

145 citations·0/0 files stored·Journal of Retailing and Consumer Services

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Technology Adoption and User Behaviour Consumer Retail Behavior Studies

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 145 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1951Coefficient Alpha and the Internal Structure of Tests 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 1998The partial least squares approach for structural equation modeling.1996The Behavioral Consequences of Service Quality 2014Partial least squares structural equation modeling (PLS-SEM)2009\nThe use of partial least squares path modeling in international marketing 1999Whence Consumer Loyalty?

Cited by

2020The YouTube Marketing Communication Effect on Cognitive, Affective and Behavioural Attitudes among Generation Z Consumers 2020Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience 2023Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness 2020Influence of customer application experience and value in use on loyalty toward retailers 2022Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2021The customer retail app experience: Implications for customer loyaltyarticle · 29 shared references 2021Purchase intention through mobile applications: a customer experience lensarticle · 21 shared references 2020Influence of customer application experience and value in use on loyalty toward retailersarticle · 19 shared references 2021Marketing research on Mobile apps: past, present and futurereview · 18 shared references 2022Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel contextarticle · 18 shared references 2024A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Studyarticle · 18 shared references

Details

Year2019

Typearticle

Published2019-09-17

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations145

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.jretconser.2019.101948

openalex_workW2973808208

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2023The role of time convenience and (anticipated) emotions in AR mobile retailing application adoption

2021The role of interactivity on customer engagement in mobile e-commerce applications

2022Customer engagement in the context of retail mobile apps: A contingency model integrating spatial presence experience and its drivers