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Perceived service quality of architectural consultancy firms and client satisfaction in building projects in Nigeria
16 references·0 citing·56 second hop
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References

  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 2005Service quality models: a review1,036 cited
  • 2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh413 cited
  • 1970Delays in Building Construction Projects in Ghana339 cited
  • 2002Perceptions of Construction Professionals Concerning Important Skills of Effective Project Leaders171 cited
  • 2003Design documents quality in the Japanese construction industry: factors influencing and impacts on construction process168 cited
  • 2009Understanding the consequences of information systems service quality on IS service reuse118 cited
  • 2002Multi-criteria evaluation model for the selection of architectural consultants114 cited
  • 2006Conceptual framework for assessment of client needs and satisfaction in the building development process105 cited
  • 2019Competency based superior performance and organizational effectiveness102 cited
  • 2006Clients’ assessment of architects’ performance in building delivery process: Evidence from Nigeria83 cited
  • 2005Contributions of designers to improving buildability and constructability70 cited
  • 2003Achieving Client Satisfaction for Engineering Consulting Firms68 cited
  • 2000

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Measuring UK construction professional service quality: the what, how, when and who
64 cited
  • 2018The construction client satisfaction model: a PLS-SEM approach58 cited
  • 2010Suitability of procuring large public works by PPP in Hong Kong58 cited
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