References

• 1993Reinventing Government2,431 cited
• 2007Beyond Engagement and Participation: User and Community Coproduction of Public Services1,978 cited
• 2002The Evolution of E‐Government among Municipalities: Rhetoric or Reality?1,962 cited
• 2000The New Public Service: Serving Rather than Steering1,787 cited
• 2014Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management1,565 cited
• 2012Building Resilience1,380 cited
• 2002Facing the Unexpected: Disaster Preparedness and Response in the United States1,128 cited
• 2012Information, Community, and Action: How Nonprofit Organizations Use Social Media1,083 cited
• 2017Varieties of Participation in Public Services: The Who, When, and What of Coproduction859 cited
• 2002From Responsiveness to Collaboration: Governance, Citizens, and the Next Generation of Public Administration826 cited
• 2004Public Deliberation in an Age of Direct Citizen Participation782 cited
• 2016The Politics of Crisis Management731 cited
• 2006Interagency Communication Networks During Emergencies721 cited
• 1992Breaking through bureaucracy : a new vision for managing in government578 cited
• 2012Social media use by government: From the routine to the critical