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IT Implementation of Customer Relationship Management
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References

  • 1998Customer loyalty and complex services1,271 cited
  • 2011The Influence of Corporate Environmental Ethics on Competitive Advantage: The Mediation Role of Green Innovation1,148 cited
  • 2005Strategic Firm Commitments and Rewards for Customer Relationship Management in Online Retailing318 cited
  • 2006The impact of brand trust and satisfaction on retailer repurchase intentions313 cited
  • 2020The awareness of environmentally friendly products: The impact of green advertising and green brand image193 cited
  • 2015Effect of Customer Relationship Management on Customer Satisfaction131 cited
  • 2012The Study of Customer Satisfaction, Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets103 cited
  • 2013Customer Satisfaction, Trust and Loyalty as Predictors of Customer Intention to Re-Purchase South African Retailing Industry79 cited
  • 2015Environmental Corporate Social Responsibility (ECSR): Exploring its Influence on Customer Loyalty73 cited
  • 2014Offshoring satisfaction: The role of partnership credibility and cultural complementarity44 cited
  • 2020The antecedent model of green awareness customer39 cited
  • 2015Customer relationship management for brand commitment and brand loyalty33 cited
  • 2010The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services29 cited

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  • 2020Green Customer Behavior: Mediation Model of Green Purchase22 cited
  • 2015Mediating Role of Jobs Satisfaction among Organizational Commitment, Organizational Culture and Organizational Citizenship Behavior (OCB): Empirical Study on Private Higher Education in Central Java, Indonesia12 cited
  • 2015ENTREPRENEURSHIP COMPETENCIES AND COMPETITIVE ADVANTAGE OF SMALL AND MEDIUM ENTERPRISES OF ODISHA - A STATISTICAL ANALYSIS9 cited
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