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Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia

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2015The role of attitudes, transport priorities, and car use habit for travel mode use and intentions to use public transportation in an urban Norwegian public196 cited

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Cited by

2021Investigation of the Relationship between the Perceived Public Transport Service Quality and Satisfaction: A PLS-SEM Technique40 cited
2021Factors Influencing Passengers’ Satisfaction with the Light Rail Transit Service in Alpha Cities: Evidence from Kuala Lumpur, Malaysia Using Structural Equation Modelling36 cited
2023Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups27 cited
2022The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia22 cited
2023Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach22 cited
2022An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia18 cited
2022Do Citizens Understand the Benefits of Transit-Oriented Development? Exploring and Modeling Community Perceptions of a Metro Line under Construction in Thessaloniki, Greece16 cited
2021Sex Disparity in Satisfaction and Loyalty towards Urban Rail Transit: A Survey of Light Rail Transit (LRT) Passengers in Kuala Lumpur, Malaysia15 cited
2022The Impact of Public Bus Service Quality on the Users’ Satisfaction: Evidence from a Developing Asian City14 cited
2024Optimal dynamic pricing for public transportation considering consumer social learning11 cited
2024Gender-specific insights into intercity railway service quality: Navigating the new normal for enhanced equity11 cited
2025The trade-off between equity and quality in public transportation: lessons from a Brazilian case study8 cited
2025Investigating the Factors That Influence the Ridership of Light Rail Transit Systems Using Thematic Analysis of Academic Literature6 cited
2024Satisfaction Analysis of Urban Rail Transit Based on the Personal Characteristics of Passengers6 cited
2025Discovering the dynamics of metro satisfaction: Insights from the Tyne and Wear metro experience4 cited
2025Transport quality and user perception: Effect of bus station hedonic quality on student trip behavior4 cited