References

• 1991Multitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design6,042 cited
• 2000Performance Pay and Productivity2,491 cited
• 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
• 1969The Regulation of Queue Size by Levying Tolls1,227 cited
• 2001Selling to the Newsvendor: An Analysis of Price-Only Contracts1,059 cited
• 2003Team Incentives and Worker Heterogeneity: An Empirical Analysis of the Impact of Teams on Productivity and Participation983 cited
• 1990Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue548 cited
• 1983Limited liability contracts between principal and agent520 cited
• 2002Competition and Outsourcing with Scale Economies491 cited
• 1992Push and Pull Production Systems: Issues and Comparisons374 cited
• 1980Collusive behavior in noncooperative epsilon-equilibria of oligopolies with long but finite lives370 cited
• 1988The Role of Work-in-Process Inventory in Serial Production Lines365 cited
• 2000Information, Contracting, and Quality Costs358 cited
• 2006A Note on Probability Distributions with Increasing Generalized Failure Rates350 cited
• 1982Quality Planning and Analysis: From Product Development Through Usage