SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
ANALYSIS OF THE EFFECT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) AND BRAND TRUST ON CUSTOMER SATISFACTION AND LOYALTY IN PIXY COSMETIC PRODUCTS
16 references·0 citing·43 second hop
ANALYSIS OF THE EFFECT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) AND BRAND TRUST ON CUSTOMER SATISFACTION AND LOYALTY IN PIXY COSMETIC PRODUCTS (2021)ANALYSIS OF THE EFFECT OF ELECTRONIC CUST…Effects of mergers and acquisitions on brand loyalty in luxury Brands: The moderating roles of luxury tier difference and social media (2019)Effects of mergers and acquis…The Importance of Ethics in Branding: Mediating Effects of Ethical Branding on Company Reputation and Brand Loyalty (2017)The Importance of Ethics in B…The impacts of brand experiences on brand loyalty: mediators of brand love and trust (2017)The impacts of brand experien…The impact of consumer-brand engagement on brand experience and behavioural intentions (2017)The impact of consumer-brand …Restaurant Quality and Customer Satisfaction (2017)Restaurant Quality and Custom…Impact of Brand Image on Purchasing Decision on Mineral Water Product “Amidis” (Case Study on Bintang Trading Company) (2017)Impact of Brand Image on Purc…The Relationship between Brand Image and Brand Trust in Sporting Goods Consumers (2016)The Relationship between Bran…Personal Factors Affecting Consumer Purchase Decision towards Men Skin Care Products — A Study in Ho Chi Minh City, Vietnam (2016)Personal Factors Affecting Co…PENGARUH PRODUK DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN DI MORNING BAKERY BATAM (2016)PENGARUH PRODUK DAN HARGA TER…Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016)Gen Y customer loyalty in onl…Creation of consumer loyalty and trust in the retailer through store brands: The moderating effect of choice of store brand name (2016)Creation of consumer loyalty …Service quality and customer satisfaction: qualitative research implications for luxury hotels (2015)Service quality and customer …Metode Penelitian Sosial (2012)Metode Penelitian SosialMetode penelitian pendidikan: Pendekatan kuantitatif, kualitatif, dan R&D (2012)Metode penelitian pendidikan:…A SCALE OF CONSUMER ENGAGEMENT (2009)A SCALE OF CONSUMER ENGAGEMENTMetode Penelitian Sosial (2002)Metode Penelitian SosialA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Branding luxury hotels: Evidence from the analysis of consumers’ “big” visual data on TripAdvisor (2019)How Michelin-starred chefs are being transformed into social bricoleurs? An online qualitative study of luxury foodservice during the pandemic crisis (2020)The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service (2020)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)The Strength of Weak Ties (1973)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Engagement (2011)Exploring customer brand engagement: definition and themes (2011)Consumer engagement in online brand communities: a social media perspective (2015)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Brand trust and brand loyalty in mall shoppers (2020)Consumers’ Decision-Making Process on Social Commerce Platforms: Online Trust, Perceived Risk, and Purchase Intentions (2020)Customer experience and commitment in retailing: Does customer age matter? (2020)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Generation Z consumers' expectations of interactions in smart retailing: A future agenda (2017)Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption (2020)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness (2018)Brand experience and brand loyalty: is it a matter of emotions? (2020)Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust (2020)Principles and Practice of Structural Equation Modeling (1998)Driving customer loyalty in the Malaysian fast food industry (2019)The importance of CSR initiatives in building customer support and loyalty (2019)Effect of CSR contribution timing during COVID-19 pandemic on consumers’ prepayment purchase intentions: Evidence from hospitality industry in China (2021)Dimensions of Brand Personality (1997)Perilaku konsumen: konsep dan implikasi untuk strategi dan penelitian pemasaran (2003)Perilaku Konsumen (Teori Dan Penerapannya Dalam Pemasaran) (2011)PENGARUH BRAND IMAGE, PERSEPI HARGA, DAN SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN (2019)The Decision of Choosing Course in the Era of Covid 19 through the Telemarketing Program, Personal Selling and College Image (2020)DETERMINASI NILAI PELANGGAN DAN KEPUTUSAN PEMBELIAN: ANALISIS KUALITAS PRODUK, DESAIN PRODUK DAN ENDORSE (2021)INTERNAL FACTOR EFFECTS IN FORMING THE SUCCESS OF SMALL BUSINESSES (2020)Pengaruh Disiplin Belajar terhadap Hasil Belajar Bahasa Indonesia di Sekolah Dasar (2020)Metode Penelitian Kualitatif Studi Pustaka (2022)Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan (2018)THE DEVELOPING MATH ELECTRONIC MODULE WITH SCIENTIFIC APPROACH USING KVISOFT FLIPBOOK MAKER PRO FOR XI GRADE OF SENIOR HIGH SCHOOL STUDENTS (2018)MODEL OF CONSUMER TRUST ON TRAVEL AGENT ONLINE: ANALYSIS OF PERCEIVED USEFULNESS AND SECURITY ON RE-PURCHASE INTERESTS (CASE STUDY TIKET.COM) (2020)Pengaruh Likuiditas, Manajemen Aset, Perputaran Kas dan Struktur Modal terhadap Kinerja Keuangan pada Perusahaan Manufaktur yang terdaftar di Bursa Efek Indonesia (2020)
this work references cited by second hop

References

  • 2002Metode Penelitian Sosial1,834 cited
  • 2012Metode Penelitian Sosial949 cited
  • 2016Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding555 cited
  • 2017The impacts of brand experiences on brand loyalty: mediators of brand love and trust540 cited
  • 2012Metode penelitian pendidikan: Pendekatan kuantitatif, kualitatif, dan R&D212 cited
  • 2015Service quality and customer satisfaction: qualitative research implications for luxury hotels166 cited
  • 2009A SCALE OF CONSUMER ENGAGEMENT165 cited
  • 2016Creation of consumer loyalty and trust in the retailer through store brands: The moderating effect of choice of store brand name109 cited
  • 2017The Importance of Ethics in Branding: Mediating Effects of Ethical Branding on Company Reputation and Brand Loyalty89 cited
  • 2017Impact of Brand Image on Purchasing Decision on Mineral Water Product “Amidis” (Case Study on Bintang Trading Company)88 cited
  • 2016PENGARUH PRODUK DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN DI MORNING BAKERY BATAM74 cited
  • 2016Personal Factors Affecting Consumer Purchase Decision towards Men Skin Care Products — A Study in Ho Chi Minh City, Vietnam67 cited
  • 2016The Relationship between Brand Image and Brand Trust in Sporting Goods Consumers64 cited
  • 2017The impact of consumer-brand engagement on brand experience and behavioural intentions

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

61 cited
  • 2019Effects of mergers and acquisitions on brand loyalty in luxury Brands: The moderating roles of luxury tier difference and social media59 cited
  • 2017Restaurant Quality and Customer Satisfaction58 cited
  • Cited by

    No citing works inside the corpus for this window.