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Performance Appraisal Design In The Grand Mutiara Hotel Housekeeping Division Using BARS Assessment Model
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Performance Appraisal Design In The Grand Mutiara Hotel Housekeeping Division Using BARS Assessment Model (2021)Performance Appraisal Design In The Grand…The Critical Incident Technique in Service Research (2004)The Critical Incident Techniq…Collecting data using a semi‐structured interview: a discussion paper (1994)Collecting data using a semi‐…Performance dimension accessibility: Implications for rating accuracy (1992)Performance dimension accessi…Developing behaviorally-anchored scales for evaluating job performance of hotel managers (1986)Developing behaviorally-ancho…Identifying and using critical success factors (1984)Identifying and using critica…Performance rating. (1980)A cognitive view of the performance appraisal process: A model and research propositions (1984)Memory Factors in Advertising: The Effect of Advertising Retrieval Cues on Brand Evaluations (1987)A test of the context dependency of three causal models of halo rater error. (1994)An Examination of the Role of Listening in Judgments of Communication Competence in Co-Workers (1995)Factors which Improve the Construct Validity of Assessment Centers: A Review (1998)The critical incident technique. (1954)Handbook of Industrial and Organizational Psychology. (1977)Critical Incident Technique (2007)Management Information Crisis (1961)Strategy formulation : analytical concepts (1978)Chief executives define their own data needs. (1979)Critical success factors in the context of humanitarian aid supply chains (2009)Critical factors for sub-supplier management: A sustainable food supply chains perspective (2013)E-Learning Critical Success Factors during the COVID-19 Pandemic: A Comprehensive Analysis of E-Learning Managerial Perspectives (2020)A Coefficient of Agreement for Nominal Scales (1960)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Services Marketing: Integrating Customer Focus Across the Firm (1996)Customer-based corporate reputation of a service firm: scale development and validation (2007)Developing e-service quality scales: A literature review (2010)Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’ (2022)On the social psychology of the psychological experiment: With particular reference to demand characteristics and their implications. (1962)Qualitative evaluation and research methods (1990)Questionnaire Design, Interviewing and Attitude Measurement (1993)The use of the telephone interview for research (2001)Embodiment in Socially Interactive Robots (2019)The “World Café” as a Participatory Method for Collecting Qualitative Data (2020)
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References

  • 1994Collecting data using a semi‐structured interview: a discussion paper1,466 cited
  • 2004The Critical Incident Technique in Service Research1,079 cited
  • 1984Identifying and using critical success factors598 cited
  • 1992Performance dimension accessibility: Implications for rating accuracy27 cited
  • 1986Developing behaviorally-anchored scales for evaluating job performance of hotel managers20 cited

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