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Customer experience management: asking the right questions
3 references·1 citing·18 second hop
Customer experience management: asking the right questions (2021)Customer experience management: asking th…Customer experience driven business model innovation (2019)Customer experience driven bu…Customer experience challenges: bringing together digital, physical and social realms (2018)Customer experience challenge…Understanding customer experience. (2007)Understanding customer experi…The power of emotions: Leveraging user generated content for customer experience management (2022)The power of emotions: Levera…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Brave new world: service robots in the frontline (2018)Consumers acceptance of artificially intelligent (AI) device use in service delivery (2019)Diffusion of Innovations 1 (2019)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Prospect Theory: An Analysis of Decision under Risk (1979)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Prospect theory: An analysis of decision under risk (1988)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Digitalization driven retail business model innovation: Evaluation of past and avenues for future research trends (2022)A circumplex model of affect. (1980)The Role of Emotions in Marketing (1999)The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods (2009)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Critical service logic: making sense of value creation and co-creation (2012)
this work references cited by second hop

References

  • 2007Understanding customer experience.1,295 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms887 cited
  • 2019Customer experience driven business model innovation385 cited

Cited by

  • 2022The power of emotions: Leveraging user generated content for customer experience management94 cited

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