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Failure: Perspectives and prospects in marketing and consumption theory
16 references·1 citing·43 second hop
Failure: Perspectives and prospects in marketing and consumption theory (2021)Failure: Perspectives and prospects in ma…Learning to Die in the Anthropocene: Reflections on the End of a Civilization (2015)Learning to Die in the Anthro…Towards an epistemology of consumer culture theory (2011)Towards an epistemology of co…The Queer Art of Failure (2011)The Queer Art of FailureEntrepreneurial learning from failure: An interpretative phenomenological analysis (2010)Entrepreneurial learning from…Runaway World: How Globalization Is Reshaping Our Lives (2009)Runaway World: How Globalizat…Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice (2006)Service failure recovery: The…Consumer Culture Theory (CCT): Twenty Years of Research (2005)Consumer Culture Theory (CCT)…Affective Economies (2004)Affective EconomiesApplication of Fairness Theory to Service Failures and Service Recovery (2003)Application of Fairness Theor…Repercussions of promoting an ideology of consumption: consumer misbehavior (2002)Repercussions of promoting an…Service recovery: Impact on satisfaction and intentions (1995)Service recovery: Impact on s…A typology of retail failures and recoveries (1993)A typology of retail failures…The Critical Imagination: Emancipatory Interests in Consumer Research (1991)The Critical Imagination: Ema…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport (1987)A Field Study of Causal Infer…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…Celebrating failure: a path towards opening up disciplinary debate (2023)Celebrating failure: a path t…Qualitative evaluation and research methods (1990)The fifth discipline, the art and practice of the learning organization (1991)Handbook of Qualitative Research (1994)Life After Business Failure (2012)Danger Zone Entrepreneurs: The Importance of Resilience and Self–Efficacy for Entrepreneurial Intentions (2013)Entrepreneurial Learning: Past Research and Future Challenges (2013)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Zero defections: quality comes to services. (1990)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)Influence of Corporate Social Responsibility on Loyalty and Valuation of Services (2005)The Managed Heart: Commercialization of Human Feeling (1984)An attributional theory of achievement motivation and emotion. (1985)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)Satisfaction with service recovery: Perceived justice and emotional responses (2008)The business value of online consumer reviews and management response to hotel performance (2014)An Information Processing Theory of Consumer Choice (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis (2004)Word of mouth and interpersonal communication: A review and directions for future research (2014)Possessions and the Extended Self (1988)Evolving to a New Dominant Logic for Marketing (2003)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Interpretation of Cultures (2017)The times we’re in: Queer feminist criticism and the reparative ‘turn’ (2014)For Slow Scholarship: A Feminist Politics of Resistance through Collective Action in the Neoliberal University (2015)Postfeminism, popular feminism and neoliberal feminism? Sarah Banet-Weiser, Rosalind Gill and Catherine Rottenberg in conversation (2019)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)The Affective Turn (2008)Anticipation: Technoscience, life, affect, temporality (2009)Affective solidarity: Feminist reflexivity and political transformation (2012)Is Globalization Civilizing, Destructive or Feeble? A Critique of Five Key Debates in the Social Science Literature (2001)Teaching in the Knowledge Society (2006)Globalization and Cultural Identity (2011)
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References

  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2005Consumer Culture Theory (CCT): Twenty Years of Research3,671 cited
  • 2004Affective Economies3,092 cited
  • 2011The Queer Art of Failure2,741 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
  • 2010Entrepreneurial learning from failure: An interpretative phenomenological analysis1,122 cited
  • 1993A typology of retail failures and recoveries871 cited
  • 2009Runaway World: How Globalization Is Reshaping Our Lives781 cited
  • 1995Service recovery: Impact on satisfaction and intentions652 cited
  • 2003Application of Fairness Theory to Service Failures and Service Recovery649 cited
  • 1987A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport618 cited
  • 2011Towards an epistemology of consumer culture theory595 cited
  • 2006Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice525 cited
  • 2002Repercussions of promoting an ideology of consumption: consumer misbehavior428 cited
  • 2015Learning to Die in the Anthropocene: Reflections on the End of a Civilization

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408 cited
  • 1991The Critical Imagination: Emancipatory Interests in Consumer Research362 cited
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    • 2023Celebrating failure: a path towards opening up disciplinary debate7 cited