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The Influence of E-Service Quality, and Customer Satisfaction On Go-Send Customer Loyalty In Surabaya
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The Influence of E-Service Quality, and Customer Satisfaction On Go-Send Customer Loyalty In Surabaya (2021)The Influence of E-Service Quality, and C…PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION DAN E- LOYALTY NASABAH PENGGUNA MANDIRI ONLINE (2020)PENGARUH E-SERVICE QUALITY TE…The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The impact of e-service quali…Pengaruh Website Design Quality, Service Quality, Trust dan Satisfaction Terhadap Repurchase Intention (Studi Kasus: tokopedia.com) (2019)Pengaruh Website Design Quali…Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfaction (2019)Determinants of the continuan…Analyzing the effect of social support and community factors on customer engagement and its impact on loyalty behaviors toward social commerce websites (2019)Analyzing the effect of socia…What drives purchase intention on Airbnb? Perspectives of consumer reviews, information quality, and media richness (2018)What drives purchase intentio…Potentials of Digital Business Models – Empirical investigation of data driven impacts in industry (2018)Potentials of Digital Busines…PENGARUH E-SERVICE QUALITY TERHADAP E-CUSTOMER SATISFACTION WEBSITE START-UP KAOSYAY (2018)PENGARUH E-SERVICE QUALITY TE…On the Evaluation of Structural Equation Models (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Progress on Airbnb: a literature review (2019)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework (2020)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Social Perspectives in Digital Business Models of Railway Enterprises (2020)Leadership succession planning for today’s digital transformation economy: Key factors to build for competency and innovation (2021)Measuring Digital Business Models Maturity: Theory, Framework, and Empirical Validation (2022)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Customer engagement behaviour on social commerce platforms: An empirical study (2020)Effects of customer trust on engagement in live streaming commerce: mediating role of swift guanxi (2021)Exploring the factors influencing consumer engagement behavior regarding short-form video advertising: A big data perspective (2022)ANALISIS WEBSITE QUALITY, TRUST DAN LOYALTY PELANGGAN ONLINE SHOP (2014)Pengaruh Kepuasan Transaksi Online Shopping Dan Kepercayaan Konsumen Terhadap Sikap Serta Perilaku Konsumen Pada E-Commerce (2015)SErvice Quality dan Satisfaction (2016)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The role of E-service quality in shaping online meeting platforms: a case study from higher education sector (2020)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience (2021)Evolving to a New Dominant Logic for Marketing (2003)Effect of consumption values on consumer behavior: a Meta-analysis (2023)Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness (2023)Value co-creation in tourism and hospitality: A systematic literature review (2023)Metode Penelitian Survai (1989)E-S-QUAL (2004)E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction (2016)Exchange and Power in Social Life. (1965)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Exchange and Power in Social Life (2017)Pengaruh Kepercayaan Dan Minat Repurchase Terhadap Perilaku Konsumen Dalam Berbelanja Di E-Commerce Kota Batam (2023)
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References

  • 2019The impact of e-service quality and customer satisfaction on customer behavior in online shopping917 cited
  • 2018What drives purchase intention on Airbnb? Perspectives of consumer reviews, information quality, and media richness337 cited
  • 2019Analyzing the effect of social support and community factors on customer engagement and its impact on loyalty behaviors toward social commerce websites309 cited
  • 2019Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfaction87 cited
  • 2018PENGARUH E-SERVICE QUALITY TERHADAP E-CUSTOMER SATISFACTION WEBSITE START-UP KAOSYAY54 cited
  • 2018Potentials of Digital Business Models – Empirical investigation of data driven impacts in industry46 cited
  • 2020PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION DAN E- LOYALTY NASABAH PENGGUNA MANDIRI ONLINE41 cited
  • 2019Pengaruh Website Design Quality, Service Quality, Trust dan Satisfaction Terhadap Repurchase Intention (Studi Kasus: tokopedia.com)38 cited

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