PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN

Indah Surti · Fitria Nur Anggraeni

47 citations0/0 files storedSCIENTIFIC JOURNAL OF REFLECTION Economic Accounting Management and Business

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Healthcare Quality and Satisfaction

Abstract

The purpose of this study was to determine the effect of service quality on customer satisfaction. The research method used is quantitative with descriptive. The population in this study were consumers of Waroeng Steak Cafe & Resto in South Jakarta with a sample of 91 and the sampling technique used was Accidental Sampling. Furthermore, the analysis method uses simple linear regression consisting of descriptive analysis of the questionnaire, validity test, reliability test, correlation coefficient test, determination coefficient test and hypothesis test. The results showed that service contributed significantly to satisfaction. This happens, caused by emotional interaction. Therefore, it is important to strengthen the characteristics of employees in service. Furthermore, services should be used as a spearhead in influencing consumers. This will affect the long term and wide area

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2002Manajemen Pemasaran 2 2015bauran pemasaran dan loyalitas konsumen 2016Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future 2018Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach 2017Evaluating service quality of airline industry using hybrid best worst method and VIKOR 2018Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction 2017A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement 2018Effects Of Service Quality And Customer Satisfaction On Repurchase Intention In Restaurants On University Of Cape Coast Campus

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2021ANALYSIS OF USER SATISFACTION OF PUBLIC TRANSPORTATION OJEK ONLINE (GOJEK) THROUGH SERVICE INSTRUMENTS

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