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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN (2020)PENGARUH KUALITAS PELAYANAN TERHADAP KEPU…The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market (2018)The influence of service qual…Service Quality, Customer Satisfaction and Loyalty in an Internet Service Providers (2018)Service Quality, Customer Sat…Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach (2018)Impact of service quality on …Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)Impact of self-service techno…Effects Of Service Quality And Customer Satisfaction On Repurchase Intention In Restaurants On University Of Cape Coast Campus (2018)Effects Of Service Quality An…Evaluating service quality of airline industry using hybrid best worst method and VIKOR (2017)Evaluating service quality of…A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement (2017)A multiple criteria approach …Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Service quality, consumer sat…bauran pemasaran dan loyalitas konsumen (2015)bauran pemasaran dan loyalita…Manajemen Pemasaran 2 (2002)Manajemen Pemasaran 2ANALYSIS OF USER SATISFACTION OF PUBLIC TRANSPORTATION OJEK ONLINE (GOJEK) THROUGH SERVICE INSTRUMENTS (2021)ANALYSIS OF USER SATISFACTION…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018)Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty (2019)Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country (2021)Measuring Service Quality: A Reexamination and Extension (1992)Best-worst multi-criteria decision-making method (2014)Modification of the Best–Worst and MABAC methods: A novel approach based on interval-valued fuzzy-rough numbers (2017)Measuring the relative importance of the logistics performance index indicators using Best Worst Method (2018)Social sustainable supplier evaluation and selection: a group decision-support approach (2019)A survey analysis of service quality for domestic airlines (2002)The evaluation of airline service quality by fuzzy MCDM (2002)The effect of airline service quality on passengers’ behavioural intentions: a Korean case study (2004)Multi-criteria decision making methods: Application in the aviation industry (2019)Ranking the Libyan airlines by using Full Consistency Method (FUCOM) and Analytical Hierarchy Process (AHP) (2019)The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective (2020)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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RADEKATAMA PIRANTI NUSA (2019)Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia) (2020)The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour (2021)Customer satisfaction, loyalty behaviors, and firm financial performance: what 40 years of research tells us (2023)The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer Loyalty – The Survey on Student as im3 Users in Depok, Indonesia (2014)The Influence of Brand Awareness, Brand Image, and Brand Trust on Brand Loyalty (2020)FAKTOR-FAKTOR KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (LITERATURE REVIEW MANAJEMEN PEMASARAN) (2021)
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References

  • 2002Manajemen Pemasaran 22,715 cited
  • 2015bauran pemasaran dan loyalitas konsumen881 cited
  • 2016Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future668 cited
  • 2018Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach409 cited
  • 2017Evaluating service quality of airline industry using hybrid best worst method and VIKOR299 cited
  • 2018Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction243 cited
  • 2017A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement178 cited
  • 2018Effects Of Service Quality And Customer Satisfaction On Repurchase Intention In Restaurants On University Of Cape Coast Campus123 cited
  • 2018Service Quality, Customer Satisfaction and Loyalty in an Internet Service Providers78 cited
  • 2018The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market63 cited

Cited by

  • 2021ANALYSIS OF USER SATISFACTION OF PUBLIC TRANSPORTATION OJEK ONLINE (GOJEK) THROUGH SERVICE INSTRUMENTS5 cited

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