A THOROUGH LITERATURE REVIEW OF CUSTOMER SATISFACTION DEFINITION, FACTORS AFFECTING CUSTOMER SATISFACTION AND MEASURING CUSTOMER SATISFACTION.

Razafimanjary MaminiainaAimee

28 citations0/0 files storedInternational Journal of Advanced Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Customer churn and segmentation

Abstract

Customer satisfaction (CS) has attracted serious research attention in the recent past year. Customer satisfaction is now for all companies the primary criterion for the assessment of their relationship

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 28 citations exist upstream.

References

1989A Critical review of consumer satisfaction 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services 2005Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context 2002Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes 2005Customer Satisfaction and Stock Prices: High Returns, Low Risk 2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model 2000Foundations of the American Customer Satisfaction Index

Cited by

2025Passenger satisfaction modeling in public bus transportation based on business model approach: Ten city case studies

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.