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A THOROUGH LITERATURE REVIEW OF CUSTOMER SATISFACTION DEFINITION, FACTORS AFFECTING CUSTOMER SATISFACTION AND MEASURING CUSTOMER SATISFACTION.
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A THOROUGH LITERATURE REVIEW OF CUSTOMER SATISFACTION DEFINITION, FACTORS AFFECTING CUSTOMER SATISFACTION AND MEASURING CUSTOMER SATISFACTION. (2019)A THOROUGH LITERATURE REVIEW OF CUSTOMER …Service quality and customer satisfaction of a UAE-based airline: An empirical investigation (2014)Service quality and customer …The relationship between satisfaction and loyalty: A mediator analysis (2013)The relationship between sati…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…An empirical study of online shopping customer satisfaction in China: a holistic perspective (2008)An empirical study of online …A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2007)A Longitudinal Analysis of Cu…Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model (2006)Customer satisfaction in the …A cross‐industry comparison of customer satisfaction (2006)A cross‐industry comparison o…Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)Do Satisfied Customers Buy Mo…Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Customer Satisfaction and Sto…The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…Customer satisfaction and retail sales performance: an empirical investigation (2004)Customer satisfaction and ret…Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes (2002)Why customers stay: measuring…Using SERVQUAL to assess customer satisfaction with public sector services (2001)Using SERVQUAL to assess cust…Foundations of the American Customer Satisfaction Index (2000)Foundations of the American C…International Journal of Bank Marketing (1993)International Journal of Bank…A Critical review of consumer satisfaction (1989)A Critical review of consumer…Passenger satisfaction modeling in public bus transportation based on business model approach: Ten city case studies (2025)Passenger satisfaction modeli…Review of Psychometric theory (2nd ed.). (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)Electronic Meal Experience: A Content Analysis of Online Restaurant Comments (2010)Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions (2013)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Satisfaction: a behavioral perspective on the consumer (2010)Comparative fit indexes in structural models. (1990)An investigation of service quality, customer satisfaction and loyalty in China's airline market (2016)Evaluating service quality of airline industry using hybrid best worst method and VIKOR (2017)Voice of airline passenger: A text mining approach to understand customer satisfaction (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives (2015)Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The balanced scorecard : measures that drive performance (1992)Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives (2011)Live streaming commerce and consumers’ purchase intention: An uncertainty reduction perspective (2021)Predictive model assessment and selection in composite-based modeling using PLS-SEM: extensions and guidelines for using CVPAT (2022)On the Evaluation of Structural Equation Models (1988)An empirical examination of continuance intention of mobile payment services (2012)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Using daily stock returns (1985)The Cross-Section of Expected Stock Returns (1992)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Satisfaction, Cash Flow, and Shareholder Value (2005)Why Do Customer Relationship Management Applications Affect Customer Satisfaction? (2005)Social Media and Firm Equity Value (2012)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Do Intentions Really Predict Behavior? Self-Generated Validity Effects in Survey Research (2005)Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. (2009)Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research (2010)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)User Adoption of Online Banking in Nigeria: A Qualitative Study (2015)The Effect of Employee Engagement on Organizational Performance Via the Mediating Role of Job Satisfaction: The Case of IT Employees in Jordanian Banking Sector (2018)
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References

  • 1989A Critical review of consumer satisfaction1,522 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services970 cited
  • 2005Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context943 cited
  • 2002Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes908 cited
  • 2005Customer Satisfaction and Stock Prices: High Returns, Low Risk735 cited
  • 2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model637 cited
  • 2000Foundations of the American Customer Satisfaction Index553 cited
  • 1993International Journal of Bank Marketing465 cited
  • 2014Service quality and customer satisfaction of a UAE-based airline: An empirical investigation458 cited
  • 2001Using SERVQUAL to assess customer satisfaction with public sector services380 cited
  • 2004Customer satisfaction and retail sales performance: an empirical investigation361 cited
  • 2008An empirical study of online shopping customer satisfaction in China: a holistic perspective351 cited
  • 2007

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A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics
286 cited
  • 2006A cross‐industry comparison of customer satisfaction220 cited
  • 2013The relationship between satisfaction and loyalty: A mediator analysis215 cited
  • Cited by

    • 2025Passenger satisfaction modeling in public bus transportation based on business model approach: Ten city case studies3 cited