A Systematic Literature Review to Uncover SaaS Adoption Issues by SMEs – Reasons and Solutions to the Adoption Problem

Abstract

Software as a Service (SaaS) is a cloud technology model rendered by service providers to deliver software usage to organisations via the Internet.The model created a vivacity that fascinates small medium enterprises (SMEs to acquire software at a reasonably reduced price.In this study, we explore how SMEs, adopt SaaS by conducting a systematic literature review (SLR).The SLR revealed the problems SMEs encountered during adoption of SaaS.The search on the literature for the SLR was carried out on six academic databases.The search retrieved 682 articles; 42 articles were selected for the review on adoption of SaaS.The selected articles contextualised the cases; extracting the problems, solutions, and causes of the problems during adoption of SaaS.A total of 58 issues, 32 causal associations as well as 26 treatments were reported.SaaS security problem; support problem was reported most frequently, while probably the most crucial reported issues were related to SaaS security and operation problem.Causally, SaaS operation problem and SaaS support are mostly connected to other themes, while SaaS fault tolerance problem had the least reported issues.The discovered issues, solutions, causes of problems assists to resolve the problems SMEs encountered during adoption of SaaS.

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