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The Effect of Corporate Communication and Service Quality on Customer Loyalty and Satisfaction in Sharia Banking
14 references·0 citing·48 second hop
The Effect of Corporate Communication and Service Quality on Customer Loyalty and Satisfaction in Sharia Banking (2021)The Effect of Corporate Communication and…The Relationship between Organizational Capability, Organizational Learning and Financial Performance (2020)The Relationship between Orga…Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance (2020)Effect of Motivation, Leaders…CUSTOMER SATISFACTION AND LOYALTY: A STUDY OF INTERRELATIONSHIPS AND EFFECTS IN NIGERIAN DOMESTIC AIRLINE INDUSTRY (2017)CUSTOMER SATISFACTION AND LOY…Study of Customer Satisfaction in the Banking Sector in Libya (2014)Study of Customer Satisfactio…The importance of service quality in bank selection for mortgage loans (2006)The importance of service qua…Search quality in the financial services industry: a contingency perspective (2004)Search quality in the financi…Revealing the Corporation (2003)Revealing the CorporationService loyalty (2002)Service loyaltyDeterminants of customer‐perceived service quality: a confirmatory factor analysis approach (2002)Determinants of customer‐perc…Deriving an operational measure of corporate identity (1997)Deriving an operational measu…Service quality in retail banking: the experience of two British clearing banks (1996)Service quality in retail ban…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The Uniqueness Paradox in Organizational Stories (1983)Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases (1990)Principles of Corporate Communication (1995)Global corporate visual identity systems: using an extended marketing mix (2000)The Role of CSR in the Corporate Identity of Banking Service Providers (2011)Exploring the corporate image formation process (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Coefficient Alpha and the Internal Structure of Tests (1951)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Applying Maximum Likelihood and PLS on Different Sample Sizes: Studies on SERVQUAL Model and Employee Behavior Model (2009)Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites (2010)The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia (2010)Marketing Research: Methodological Foundations (1977)Relationship Marketing in Consumer Markets: Antecedents and Consequences (1995)Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis (2000)Calibrated fuzzy AHP for current bank account selection (2012)The impact of financial services quality and fairness on customer satisfaction (2012)Consumer attitude and preference in the Islamic mortgage sector: a study of Malaysian consumers (2017)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Case Study Research: Design and Methods (1984)Service quality measurement in the Chinese corporate banking market (2008)Bank Service Quality (BSQ) Index (2011)Service quality models in banking: a review (2011)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Handbook of leadership;: A survey of theory and research (1974)The Social Psychology of Organizations. (1979)Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust (2012)An empirical study of leadership, organizational culture, conflict, and work ethic in determining work performance in Indonesia's education authority (2021)Toward a sustainability organizational culture model (2023)Organizational culture: a systematic review (2024)Comfort your online customer: quality, trust and loyalty on the internet (2004)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)CITY BRANDING: AN EFFECTIVE ASSERTION OF IDENTITY OR A TRANSITORY MARKETING TRICK? (2005)Place marketing: how did we get here and where are we going? (2008)Corporate identity, corporate branding and corporate reputations (2012)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2002Service loyalty1,549 cited
  • 2020Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance697 cited
  • 2003Revealing the Corporation442 cited
  • 2002Determinants of customer‐perceived service quality: a confirmatory factor analysis approach381 cited
  • 1997Deriving an operational measure of corporate identity194 cited
  • 2006The importance of service quality in bank selection for mortgage loans133 cited
  • 1996Service quality in retail banking: the experience of two British clearing banks132 cited
  • 2020The Relationship between Organizational Capability, Organizational Learning and Financial Performance63 cited
  • 2017CUSTOMER SATISFACTION AND LOYALTY: A STUDY OF INTERRELATIONSHIPS AND EFFECTS IN NIGERIAN DOMESTIC AIRLINE INDUSTRY55 cited
  • 2004Search quality in the financial services industry: a contingency perspective54 cited
  • 2014Study of Customer Satisfaction in the Banking Sector in Libya42 cited

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