Soft Skills Workshops with External Trainers: Getting Them Right

Abstract

Soft skills development workshops can serve multinational organizations towards theimprovement of internal communication between employees of various language backgroundsattempting to collaborate on tasks and issues in performing their daily activities. Employer andmanagement expectations of these workshops may not be consistent with those of employeesand this gap can lead to employee pushback and even refusal to internalise and utilise theenvisioned workshop key learning points that management wants them to develop. On the basesof years of professional experience as co-trainers holding soft skills development workshops andreceiving employer and employee feedback on their work at dozens of multinational companiesin Europe, the authors discuss critical milestones which must be met by management, in order tolay the groundwork for more successful soft skills workshops at their organisations.

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