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Research on the Role of Influencing Factors on Hotel Customer Satisfaction Based on BP Neural Network and Text Mining
16 references·0 citing·46 second hop
Research on the Role of Influencing Factors on Hotel Customer Satisfaction Based on BP Neural Network and Text Mining (2021)Research on the Role of Influencing Facto…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)A comparative analysis of maj…Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics (2015)Analysis of the perceived val…What can big data and text analytics tell us about hotel guest experience and satisfaction? (2014)What can big data and text an…Big Data and Management (2014)Big Data and ManagementWeb reviews influence on expectations and purchasing intentions of hotel potential customers (2013)Web reviews influence on expe…More than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates (2012)More than Words: The Influenc…Deriving the Pricing Power of Product Features by Mining Consumer Reviews (2011)Deriving the Pricing Power of…The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings (2010)The influence of user-generat…Role of social media in online travel information search (2009)Role of social media in onlin…Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Tried and tested: The impact …Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Examining the structural rela…Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth (2001)Talk of the Network: A Comple…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Strength of Weak Ties (1973)Customer Satisfaction and Word of Mouth (1998)The Loyalty Effect (2001)The impact of online user reviews on hotel room sales (2008)A Thematic Exploration of Digital, Social Media, and Mobile Marketing: Research Evolution from 2000 to 2015 and an Agenda for Future Inquiry (2016)Content Analysis: An Introduction to its Methodology. 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(1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Whence Consumer Loyalty? (1999)Antecedents of Tourists’ Loyalty to Mauritius (2011)Destination image and tourist loyalty: A meta-analysis (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Information and Consumer Behavior (1970)Cognitive Load During Problem Solving: Effects on Learning (1988)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)E-WOM and Accommodation (2013)Promotional Reviews: An Empirical Investigation of Online Review Manipulation (2014)What makes a useful online review? Implication for travel product websites (2014)The Agenda-Setting Function of Mass Media (1972)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM (2014)The psychology of interpersonal relations. (1958)On the Evaluation of Structural Equation Models (1988)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Information Systems Success: The Quest for the Dependent Variable (1992)CRITICAL QUESTIONS FOR BIG DATA (2012)Big data: a revolution that will transform how we live, work, and think (2013)Bibliometrics of social media research: A co-citation and co-word analysis (2017)Big data in tourism research: A literature review (2018)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)Critical analysis of Big Data challenges and analytical methods (2016)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)Algorithms at Work: The New Contested Terrain of Control (2019)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2009Role of social media in online travel information search3,288 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 2007Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach2,385 cited
  • 2001Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth1,997 cited
  • 2008Tried and tested: The impact of online hotel reviews on consumer consideration1,312 cited
  • 2014Big Data and Management1,198 cited
  • 2010The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings1,165 cited
  • 2016A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism1,056 cited
  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 2011Deriving the Pricing Power of Product Features by Mining Consumer Reviews1,011 cited
  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited

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  • 2012More than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates739 cited
  • 2013Web reviews influence on expectations and purchasing intentions of hotel potential customers671 cited
  • 2015Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics609 cited
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