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Strategic planning to investigate the decision index of organization for effective total quality management implementation – in context of Indian small and medium enterprises
16 references·0 citing·41 second hop
Strategic planning to investigate the decision index of organization for effective total quality management implementation – in context of Indian small and medium enterprises (2021)Strategic planning to investigate the dec…The key factors of total quality management in the service sector: a cross-cultural study (2019)The key factors of total qual…The structural relationship between TQM, employee satisfaction and hotel performance (2017)The structural relationship b…The impact of total quality management on service company performance: evidence from Spain (2016)The impact of total quality m…The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey (2014)The Effects of Total Quality …Are TQM practices supporting customer satisfaction and service quality? (2011)Are TQM practices supporting …Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member (2010)Total quality management (TQM…TQM practices and quality management performance (2008)TQM practices and quality man…Relative measurement and its generalization in decision making why pairwise comparisons are central in mathematics for the measurement of intangible factors the analytic hierarchy/network process (2008)Relative measurement and its …TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty (2005)TQM practice in maquiladora: …A proposed framework for implementing TQM in Chinese organizations (2002)A proposed framework for impl…Total quality management implementation frameworks: Comparison and review (2000)Total quality management impl…A systemic view of organisational change and TQM (2000)A systemic view of organisati…Critical factors in quality management and guidelines for self-assessment: The case of Singapore (1998)Critical factors in quality m…Total quality management in SMEs (1996)Total quality management in S…Total Quality Management in Services (1994)Total Quality Management in S…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…Research methods for business: A skill building approach (1993)Total quality management as competitive advantage: A review and empirical study (1995)Overall job satisfaction: How good are single-item measures? (1997)Quality management and performance: An annotated review (2013)The impact of ISO 9000 certification on firms’ financial performance (2015)Are you good enough? CSR, quality management and corporate financial performance in the hospitality industry (2019)Coefficient Alpha and the Internal Structure of Tests (1951)Arcs of integration: an international study of supply chain strategies (2001)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An empirical assessment of the SERVQUAL scale (1992)A framework for quality management research and an associated measurement instrument (1994)Can the demographic and subjective norms influence the adoption of mobile banking? (2012)An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline (2015)TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry (2019)Research Methods for Business Students (2003)Impact of TQM on organisational performance: The case of Indian manufacturing and service industry (2018)Effect of entrepreneurial orientation, market orientation and total quality management on performance (2020)Quality, productivity, and competitive position (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in Singapore (1998)Relationships between the EFQM model criteria: a study in Spanish universities (2005)Quality management, environmental management and firm performance: A review of empirical studies and issues of integration (2008)Quality Is Free: The Art of Making Quality Certain (1979)Understanding the small business sector (1995)TQM and market orientation's impact on SMEs' performance (2006)The relationships between soft-hard TQM factors and key business results (2013)Lean services: a systematic review (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Principles and Practice of Structural Equation Modeling (1998)The influence of age on the associations between HR practices and both affective commitment and job satisfaction: A meta‐analysis (2009)An Odyssey into Virtual Worlds: Exploring the Impacts of Technological and Spatial Environments on Intention to Purchase Virtual Products1 (2011)Green supply chain management and organizational performance (2012)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The effects of organizational and personal resources on stress, engagement, and job outcomes (2018)Multi-criteria evaluation model for the selection of sustainable materials for building projects (2012)When is a Decision-Making Method Trustworthy? Criteria for Evaluating Multi-Criteria Decision-Making Methods (2015)A review of fuzzy AHP methods for decision-making with subjective judgements (2020)TQM as a management system consisting of values, techniques and tools (2000)Six sigma in small‐ and medium‐sized UK manufacturing enterprises (2005)Resilience and competitiveness of small and medium size enterprises: an empirical research (2011)
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References

  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
  • 2008Relative measurement and its generalization in decision making why pairwise comparisons are central in mathematics for the measurement of intangible factors the analytic hierarchy/network process1,096 cited
  • 1996Total quality management in SMEs551 cited
  • 2005TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty351 cited
  • 2014The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey293 cited
  • 2000Total quality management implementation frameworks: Comparison and review233 cited
  • 2008TQM practices and quality management performance207 cited
  • 2011Are TQM practices supporting customer satisfaction and service quality?175 cited
  • 2017The structural relationship between TQM, employee satisfaction and hotel performance146 cited
  • 1998Critical factors in quality management and guidelines for self-assessment: The case of Singapore144 cited
  • 2016The impact of total quality management on service company performance: evidence from Spain143 cited
  • 1994Total Quality Management in Services137 cited
  • 2002A proposed framework for implementing TQM in Chinese organizations119 cited
  • 2010Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member

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116 cited
  • 2019The key factors of total quality management in the service sector: a cross-cultural study115 cited
  • 2000A systemic view of organisational change and TQM113 cited
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