References

• 1997Supply‐chain operations reference model (SCOR): the first cross‐industry framework for integrated supply‐chain management462 cited
• 2010The Relationship Between Service Quality and Customer Satisfaction in the Telecommunication Industry: Evidence From Nigeria119 cited
• 2014Does Customer Satisfaction Lead to Customer Trust, Loyalty and Repurchase Intention of Local Store Brands? The Case of Gauteng Province of South Africa97 cited
• 2013Major Moderators Influencing the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty85 cited
• 2012A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective82 cited
• 2013Customer Satisfaction, Trust and Loyalty as Predictors of Customer Intention to Re-Purchase South African Retailing Industry79 cited
• 2013Memperkuat Manajemen Pemasaran Dalam Konteks Persaingan Global65 cited
• 2017Analisis Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Citra Merek terhadap Minat Beli Ulang pada Sepatu Nike Running di Semarang melalui Kepuasan Pelanggan sebagai Variabel Intervening64 cited
• 2010A mediation of customer satisfaction relationship between service quality and repurchase intentions for the telecom sector in Pakistan: A case study of university students57 cited
• 2016Analisis Pengaruh Kualitas Produk, Kualitas Layanan dan Keragaman Produk Terhadap Kepuasan Pelanggan Serta Dampaknya Terhadap Minat Beli Ulang (Studi pada Toko Online Shopastelle, Semarang)28 cited

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