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Air-travelers' concerns emerging from online comments during the COVID-19 outbreak · Study

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ArticleAir-travelers' concerns emerging from online comments during the COVID-19 outbreak

Stefania Piccinelli2021

OA

Articlegreen2021

Air-travelers' concerns emerging from online comments during the COVID-19 outbreak

Stefania Piccinelli · Sérgio Moro · Paulo Rita

63 citations·0/0 files stored·Tourism Management

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Aviation Industry Analysis and Trends Diverse Aspects of Tourism Research COVID-19 Pandemic Impacts

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References

2020The coronavirus pandemic – A critical discussion of a tourism research agenda 2020Top Concerns of Tweeters During the COVID-19 Pandemic: Infoveillance Study 2020An early assessment of the impact of COVID-19 on air transport: Just another crisis or the end of aviation as we know it?2019Airline passengers’ perceptions of service quality: themes in online reviews

Cited by

2022Tourists’ Health Risk Threats Amid COVID-19 Era: Role of Technology Innovation, Transformation, and Recovery Implications for Sustainable Tourism 2021Air-Travelers’ Perceptions of Service Quality during the COVID-19 Pandemic: Evidence from Tripadvisor Sites 2022Effects of COVID-19 on China's civil aviation passenger transport market 2022The impact of COVID-19 on tourism: Analysis of online reviews in the airlines sector 2023The impact of the COVID-19 pandemic on airlines’ passenger satisfaction 2024Customer satisfaction in the pet food subscription-based online services 2022Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery 2024Airline environmental sustainability actions and CSR impact on customer behavior

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Details

Year2021

Typearticle

Published2021-02-27

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations63

Files0 public / 0

ShelfAviation Industry Analysis and Trends

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doi10.1016/j.tourman.2021.104313

openalex_workW3135220928

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