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Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
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References

  • 2020The coronavirus pandemic – A critical discussion of a tourism research agenda950 cited
  • 2020Top Concerns of Tweeters During the COVID-19 Pandemic: Infoveillance Study774 cited
  • 2020An early assessment of the impact of COVID-19 on air transport: Just another crisis or the end of aviation as we know it?385 cited
  • 2019Airline passengers’ perceptions of service quality: themes in online reviews129 cited

Cited by

  • 2022Tourists’ Health Risk Threats Amid COVID-19 Era: Role of Technology Innovation, Transformation, and Recovery Implications for Sustainable Tourism139 cited
  • 2021Impact of the COVID-19 pandemic on travelers’ preference for crowded versus non-crowded options123 cited
  • 2021Air-Travelers’ Perceptions of Service Quality during the COVID-19 Pandemic: Evidence from Tripadvisor Sites50 cited
  • 2022Effects of COVID-19 on China's civil aviation passenger transport market34 cited
  • 2022The impact of COVID-19 on tourism: Analysis of online reviews in the airlines sector33 cited
  • 2023The impact of the COVID-19 pandemic on airlines’ passenger satisfaction30 cited
  • 2022Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery25 cited
  • 2024Customer satisfaction in the pet food subscription-based online services25 cited
  • 2024Airline environmental sustainability actions and CSR impact on customer behavior

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19 cited
  • 2021Eco-Friendly Tourism Decision Making during COVID-19—Sailing Tourism Example17 cited
  • 2025Attributes of Virtual and Augmented Reality Tourism Mobile Applications Predicting Tourist Behavioral Engagement8 cited