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Investigating airline passenger satisfaction: Data mining method · Study

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ArticleInvestigating airline passenger satisfaction: Data mining method

Tri Noviantoro2021

Article2021

Investigating airline passenger satisfaction: Data mining method

Tri Noviantoro · Jen-Peng Huang

57 citations·0/0 files stored·Research in Transportation Business & Management

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Customer Service Quality and Loyalty Aviation Industry Analysis and Trends Air Traffic Management and Optimization

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References

2008Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan 2014Service quality and customer satisfaction of a UAE-based airline: An empirical investigation 2017The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty 2002A survey analysis of service quality for domestic airlines 2010An evaluation of airline service quality using the fuzzy weighted SERVQUAL method 2016An investigation of service quality, customer satisfaction and loyalty in China's airline market 2019Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews 2010A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality

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2023Low-Cost Airlines Not So Low-Cost – Exploring the Relationships among Travel Motivation, Service Quality and Satisfaction: The Moderating Roles of Perceived Value 2024Havayolu İşletmelerinde Yolcu Memnuniyetinin LOPCOW-AROMAN Modeliyle Analizi: Star Alliance Stratejik Ortaklığı Uygulaması

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Details

Year2021

Typearticle

Published2021-10-15

VenueResearch in Transportation Business & Management

ISSN-L2210-5395

Languageen

Citations57

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.rtbm.2021.100726

openalex_workW3207835650

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