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Investigating airline passenger satisfaction: Data mining method

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References

2008Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan591 cited
2014Service quality and customer satisfaction of a UAE-based airline: An empirical investigation458 cited
2017The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty393 cited
2002A survey analysis of service quality for domestic airlines350 cited
2010An evaluation of airline service quality using the fuzzy weighted SERVQUAL method293 cited
2016An investigation of service quality, customer satisfaction and loyalty in China's airline market293 cited
2019Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews232 cited
2010A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality223 cited
2013The influence of airline service quality on passenger satisfaction and loyalty205 cited
2014Passenger satisfaction with airline service quality in Malaysia: A structural equation modeling approach196 cited
2017A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement178 cited
2010Key drivers of airline loyalty161 cited
2013A hierarchical model of service quality in the airline industry159 cited

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2020Evaluation of passenger satisfaction with service quality: A consecutive method applied to the airline industry136 cited

2019Airline passengers’ perceptions of service quality: themes in online reviews129 cited

2011A novel interval-valued fuzzy MCDM method for improving airlines’ service quality in Chinese cross-strait airlines124 cited

Cited by

2023Low-Cost Airlines Not So Low-Cost – Exploring the Relationships among Travel Motivation, Service Quality and Satisfaction: The Moderating Roles of Perceived Value24 cited
2024Havayolu İşletmelerinde Yolcu Memnuniyetinin LOPCOW-AROMAN Modeliyle Analizi: Star Alliance Stratejik Ortaklığı Uygulaması15 cited
2022Predicting customer purpose of travel in a low-cost travel environment—A Machine Learning Approach12 cited
2023How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)11 cited