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Kano model analysis for enhancing customer satisfaction of an automotive product for Indian market
10 references·2 citing·42 second hop
Kano model analysis for enhancing customer satisfaction of an automotive product for Indian market (2021)Kano model analysis for enhancing custome…Examining the State of Risk Management Research in New Product Development Process (2018)Examining the State of Risk M…The Use of the Kano Model to Enhance Customer Satisfaction (2017)The Use of the Kano Model to …Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis (2017)Kano qualitative vs quantitat…Combining conjoint analysis with Kano model to optimize product varieties of smart phones: a VIKOR perspective (2014)Combining conjoint analysis w…How to create attractive and unique customer experiences (2010)How to create attractive and …Integration of Kano's Model Into QFD for Multiple Product Design (2007)Integration of Kano's Model I…How to delight your customers (1996)How to delight your customersAttractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential (2024)Requirements classification i…Kano and QFD analyses for autonomous electric car: Design for enhancing customer contentment (2022)Kano and QFD analyses for aut…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Evolving to a New Dominant Logic for Marketing (2003)Satisfaction: a behavioral perspective on the consumer (2010)Exploring the role of the service environment in forming customer's service experience (2011)Theory of attractive quality and life cycles of quality attributes (2011)Tourism service quality and destination loyalty – the mediating role of destination image from international tourists’ perspectives (2016)Simultaneous conjoint measurement: A new type of fundamental measurement (1964)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)A quantitative approach to design alternative evaluation based on data-driven performance prediction (2017)Gathering, evaluating and managing customer feedback during aircraft production (2017)The House of Quality (1988)The Voice of the Customer (1993)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Quality Function Deployment: How to Make QFD Work for You (1995)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)Cross-Functional Product Development Teams, Creativity, and the Innovativeness of New Consumer Products (2001)Typology of Kano models: a critical review of literature and proposition of a revised model (2013)A novel Kano-QFD-DEMATEL approach to optimise the risk resilience solution for sustainable supply chain (2020)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Strengthening the Satisfaction-Profit Chain (2000)Smart Product Design Process through the Implementation of a Fuzzy Kano-AHP-DEMATEL-QFD Approach (2020)Mining online reviews with a Kansei-integrated Kano model for innovative product design (2021)Big Data and AI-Driven Product Design: A Survey (2023)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Building Strong Brands (1995)E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services (2020)Integration of Kano Model and Quality Function Deployment (QFD) to Improve Product Quality: A Literature Review (2020)Factors Affecting the Process of Collaborative Product Development: A Study of UK Manufacturers of Information and Communications Technology Products (1995)Product Development Decisions: A Review of the Literature (2001)Project Risk Management Using the Project Risk FMEA (2004)Taxonomy of New Product Development Process Risks: An Empirical Study of Indian Automotive Industry (2020)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction1,292 cited
  • 1996How to delight your customers581 cited
  • 2007Integration of Kano's Model Into QFD for Multiple Product Design207 cited
  • 2017Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis136 cited
  • 2010How to create attractive and unique customer experiences89 cited
  • 2017The Use of the Kano Model to Enhance Customer Satisfaction73 cited
  • 2014Combining conjoint analysis with Kano model to optimize product varieties of smart phones: a VIKOR perspective36 cited
  • 2018Examining the State of Risk Management Research in New Product Development Process28 cited

Cited by

  • 2022Kano and QFD analyses for autonomous electric car: Design for enhancing customer contentment26 cited
  • 2024Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential15 cited

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