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Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
16 references·0 citing·39 second hopsampled
Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications (2021)Check-in at the Robo-desk: Effects of aut…Engaged to a Robot? The Role of AI in Service (2020)Engaged to a Robot? The Role …How artificial intelligence will change the future of marketing (2019)How artificial intelligence w…Brave new world: service robots in the frontline (2018)Brave new world: service robo…Artificial Intelligence in Service (2018)Artificial Intelligence in Se…Domo Arigato Mr. Roboto (2016)Domo Arigato Mr. RobotoAn Updated and Streamlined Technology Readiness Index (2014)An Updated and Streamlined Te…On seeing human: A three-factor theory of anthropomorphism. (2007)On seeing human: A three-fact…Universal dimensions of social cognition: warmth and competence (2006)Universal dimensions of socia…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Anthropomorphism and the social robot (2003)Anthropomorphism and the soci…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies (1998)Paradoxes of Technology: Cons…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Perceived Risk: Further Considerations for the Marketing Discipline (1993)Perceived Risk: Further Consi…Bukimi no tani [the uncanny valley] (1970)Bukimi no tani [the uncanny v…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)E-S-QUAL (2004)Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Service Research Priorities in a Rapidly Changing Context (2015)Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses (2019)The Principles of Psychology (1891)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Metaphors We Live By (2003)The Social Brain: Neural Basis of Social Knowledge (2008)Perceived social isolation and cognition (2009)A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction (2011)Work and motivation (1964)Evolving to a New Dominant Logic for Marketing (2003)Nature of Prejudice (1954)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Warmth and Competence as Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map (2008)Compassion: An evolutionary analysis and empirical review. (2010)Handbook of Social Psychology (2013)Emotional Intelligence: Why It Can Matter More Than IQ (1995)Affective Computing (1997)A strategic framework for artificial intelligence in marketing (2020)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The future of employment: How susceptible are jobs to computerisation? (2016)Gender differences in risk taking: A meta-analysis. (1999)Customer experiences in the age of artificial intelligence (2020)Artificial intelligence (AI) applications for marketing: A literature-based study (2022)
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References

  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2006Universal dimensions of social cognition: warmth and competence4,600 cited
  • 2007On seeing human: A three-factor theory of anthropomorphism.4,513 cited
  • 2018Artificial Intelligence in Service3,978 cited
  • 2000Technology Readiness Index (Tri)3,515 cited
  • 2019How artificial intelligence will change the future of marketing3,472 cited
  • 2018Brave new world: service robots in the frontline2,415 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,744 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,631 cited
  • 2014An Updated and Streamlined Technology Readiness Index1,573 cited
  • 2003Anthropomorphism and the social robot1,549 cited
  • 1970Bukimi no tani [the uncanny valley]1,485 cited
  • 2016Domo Arigato Mr. Roboto1,387 cited
  • 2020Engaged to a Robot? The Role of AI in Service1,382 cited
  • 1993Perceived Risk: Further Considerations for the Marketing Discipline1,369 cited

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1998
Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies
1,313 cited

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