The career paths of general managers in Dubai’s luxury hotel sector

Rabab Abu Ramadan · Ioanna Karanikola

6 citations0/0 files storedResearch in Hospitality Management

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Hospitality and Tourism Education Diverse Aspects of Tourism Research Human Resource and Talent Management

Abstract

This study aims to identify the career paths of general managers (GMs) of five-star hotels in Dubai through 20 face-to-face interviews. GMs see themselves as leaders and role models for their staff. Most participants have spent their careers working in the hospitality industry in operational departments and various locations around the world. The most important competencies to possess include strategic management, revenue management, and effective communication. The biggest challenges faced by GMs were missed opportunities and lack of support. Dubai-specific challenges related to the oversupply of hotel rooms, high expectations of owners and customers, and difficulties in talent acquisition and retention. In the future, GMs are expected to use and employ more technologies to tackle these issues and to stand out in the luxury hotel sector.

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References

2009Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 2009Research design: Qualitative, quantitative, and mixed methods approaches, 3rd ed.2013Business Research Methods 2015Business Research Methods 2003“The big OE”: self‐directed travel and career development 2008The Big Five Career Theories 2011Hospitality HRM: past, present and the future 2013Constructing career competency model of hospitality industry employees for career success

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