References

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• 2014Product Fit Uncertainty in Online Markets: Nature, Effects, and Antecedents452 cited
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• 1995Money back guarantees in retailing: matching products to consumer tastes368 cited
• 1998Return policies and the optimal level of “hassle”273 cited
• 2009Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns261 cited
• 1996Customer Return Policies for Experience Goods243 cited
• 2012Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns229 cited
• 1996Controlling product returns in direct marketing178 cited
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• 2017Optimal Retail Return Policies with Wardrobing117 cited
• 2017How much do online consumers really value free product returns? Evidence from eBay110 cited
• 2005Shipping charges and shipping-charge skepticism: Implications for direct marketers’ pricing formats102 cited