Controlling product returns in direct marketingJames D. Hess, Wujin Chu, Eitan Gerstner1996-10-01articleMarketing Letters178 citationsclosedNo readable copy stored yet — this record is metadata only.Supply Chain and Inventory ManagementConsumer Market Behavior and PricingSustainable Supply Chain ManagementAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 178 citations exist upstream.References2019American Economic Review1990The Price Knowledge and Search of Supermarket Shoppers1995Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs1995Money back guarantees in retailing: matching products to consumer tastesCited by2012Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns2022Online and offline retailing: What we know and directions for future research2006The effect of shipping fees on customer acquisition, customer retention, and purchase quantities2016Counteracting Strategic Purchase Deferrals: The Impact of Online Retailers’ Return Policy Decisions2004Price partitioning on the Internet2019Taking stock of consumer returns: A review and classification of the literature2016A combined MCDM approach for evaluation and selection of third-party reverse logistics partner for Indian electronics industry1997Modeling merchandise returns in direct marketing