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UTILITARIAN SHOPPING VALUE AND HEDONIC SHOPPING VALUE TO IMPROVE CUSTOMER SATISFACTION AND REPURCHASE INTENTION ON E-COMMERCE BUSINESS
16 references·0 citing·35 second hopsampled
UTILITARIAN SHOPPING VALUE AND HEDONIC SHOPPING VALUE TO IMPROVE CUSTOMER SATISFACTION AND REPURCHASE INTENTION ON E-COMMERCE BUSINESS (2021)UTILITARIAN SHOPPING VALUE AND HEDONIC SH…Moderating effects of online shopping experience on customer satisfaction and repurchase intentions (2014)Moderating effects of online …Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)Understanding customers' repe…Factors influencing Internet shopping value and customer repurchase intention (2012)Factors influencing Internet …Understanding customers' satisfaction and repurchase intentions (2011)Understanding customers' sati…Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry (2010)Relationships among hedonic a…Shopping motivations on Internet: A study based on utilitarian and hedonic value (2007)Shopping motivations on Inter…Online consumer retention: contingent effects of online shopping habit and online shopping experience (2007)Online consumer retention: co…Hedonic and utilitarian shopping goals: The online experience (2007)Hedonic and utilitarian shopp…Attitude and age differences in online buying (2005)Attitude and age differences …Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Shopping Online for Freedom, Control, and Fun (2001)Shopping Online for Freedom, …Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…A Benefit Congruency Framework of Sales Promotion Effectiveness (2000)A Benefit Congruency Framewor…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Understanding impulse buying in mobile commerce: An investigation into hedonic and utilitarian browsing (2019)Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies (1998)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Discovery of Grounded Theory (2017)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Prospect Theory: An Analysis of Decision under Risk (1979)Explaining online shopping behavior with fsQCA: The role of cognitive and affective perceptions (2015)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Pursuing the Value-Conscious Consumer: Store Brands versus National Brand Promotions (2001)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Justification Effects on Consumer Choice of Hedonic and Utilitarian Goods (2005)Flow Online: Lessons Learned and Future Prospects (2009)
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References

  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2000A Benefit Congruency Framework of Sales Promotion Effectiveness1,518 cited
  • 2012Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk1,332 cited
  • 2001Shopping Online for Freedom, Control, and Fun1,150 cited
  • 2007Shopping motivations on Internet: A study based on utilitarian and hedonic value791 cited
  • 2007Hedonic and utilitarian shopping goals: The online experience644 cited
  • 2010Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry626 cited
  • 2007Online consumer retention: contingent effects of online shopping habit and online shopping experience519 cited
  • 2012Factors influencing Internet shopping value and customer repurchase intention427 cited
  • 2011Understanding customers' satisfaction and repurchase intentions

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397 cited
  • 2014Moderating effects of online shopping experience on customer satisfaction and repurchase intentions392 cited
  • 2005Attitude and age differences in online buying351 cited
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