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Customer incivility and employee work engagement in the hospitality industry: roles of supervisor positive gossip and workplace friendship prevalence
16 references·9 citing·41 second hop
Customer incivility and employee work engagement in the hospitality industry: roles of supervisor positive gossip and workplace friendship prevalence (2021)Customer incivility and employee work eng…Job Demands–Resources Theory (2014)Job Demands–Resources TheoryWORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)WORK ENGAGEMENT: A QUANTITATI…Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Sources of Method Bias in Soc…Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects (2009)Common Method Bias in Regress…A Tale of Three Perspectives (2009)A Tale of Three PerspectivesThe Measurement of Work Engagement With a Short Questionnaire (2006)The Measurement of Work Engag…Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job demands, job resources, a…Intentional social action in virtual communities (2002)Intentional social action in …The job demands-resources model of burnout. (2001)The job demands-resources mod…Incivility in the workplace: Incidence and impact. (2001)Incivility in the workplace: …Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)Tit for Tat? The Spiraling Ef…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)Application of confirmatory f…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…The Impact of Servant Leadership on Proactive Service Behavior: a Moderated Mediation Model (2024)The Impact of Servant Leaders…The effect of customer incivility on employees' work effort and intention to quit: Mediating role of job satisfaction (2023)The effect of customer incivi…The Effect of Benevolent Leadership on Job Engagement through Psychological Safety and Workplace Friendship Prevalence in the Tourism and Hospitality Industry (2023)The Effect of Benevolent Lead…Internal Branding in Hotels: Interaction Effects of Employee Engagement, Workplace Friendship, and Organizational Citizenship Behavior (2023)Internal Branding in Hotels: …Expanded-multidimensional turnover intentions: scale development and validation (2023)Expanded-multidimensional tur…An investigation of the interrelationships of leadership styles, psychological safety, thriving at work, and work engagement in the hotel industry: A sequential mediation model (2023)An investigation of the inter…Do transformational leadership and work engagement matter for job performance in luxury hotels? Exploring the role of leaders' managerial skills (2022)Do transformational leadershi…A bibliometric analysis of work engagement in the hospitality and tourism industry (2022)A bibliometric analysis of wo…How does leader conscientiousness influence frontline staff under conditions of serious anxiety? An empirical study from integrated resorts (IRs) (2021)How does leader conscientious…Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Intraclass correlations: Uses in assessing rater reliability. (1979)Stress, appraisal, and coping (1985)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)The Job Demands‐Resources model: state of the art (2007)Stress: Appraisal and Coping (2013)Modern factor analysis (1960)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Self-Efficacy and Academic Motivation (1991)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)The Presentation of Self in Everyday Life. (1956)Organizational Images and Member Identification (1994)Motivation and Personality (1997)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Antecedents and consequences of employee engagement (2006)The Discovery of Grounded Theory (2017)The Norm of Reciprocity: A Preliminary Statement (1960)Research in Organizational Behavior. (1986)Politeness : Some Universals in Language Usage (1987)Knowledge hiding in organizations (2011)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Job demands–resources theory: Taking stock and looking forward. (2016)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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this work references cited by second hop

References

  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
  • 2001The job demands-resources model of burnout.13,574 cited
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  • 1999Tit for Tat? The Spiraling Effect of Incivility in the Workplace3,267 cited
  • 2011WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE2,894 cited
  • 2009Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects2,700 cited
  • 2001Incivility in the workplace: Incidence and impact.2,105 cited
  • 2009A Tale of Three Perspectives1,717 cited

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  • 2014Job Demands–Resources Theory1,537 cited
  • 2002Intentional social action in virtual communities1,490 cited
  • Cited by

    • 2023An investigation of the interrelationships of leadership styles, psychological safety, thriving at work, and work engagement in the hotel industry: A sequential mediation model69 cited
    • 2023The Effect of Benevolent Leadership on Job Engagement through Psychological Safety and Workplace Friendship Prevalence in the Tourism and Hospitality Industry46 cited
    • 2022Do transformational leadership and work engagement matter for job performance in luxury hotels? Exploring the role of leaders' managerial skills41 cited
    • 2023The effect of customer incivility on employees' work effort and intention to quit: Mediating role of job satisfaction33 cited
    • 2023Internal Branding in Hotels: Interaction Effects of Employee Engagement, Workplace Friendship, and Organizational Citizenship Behavior32 cited
    • 2022A bibliometric analysis of work engagement in the hospitality and tourism industry30 cited
    • 2023Expanded-multidimensional turnover intentions: scale development and validation29 cited
    • 2021How does leader conscientiousness influence frontline staff under conditions of serious anxiety? An empirical study from integrated resorts (IRs)21 cited
    • 2024The Impact of Servant Leadership on Proactive Service Behavior: a Moderated Mediation Model12 cited