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Retail service innovations and their impact on retailer shareholder value: evidence from an event study
16 references·1 citing·48 second hop
Retail service innovations and their impact on retailer shareholder value: evidence from an event study (2021)Retail service innovations and their impa…Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns (2017)Shopper-Facing Retail Technol…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Competitive Advantage through Engagement (2015)Competitive Advantage through…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Customer Experience Management in Retailing: Understanding the Buying Process (2009)Customer Experience Managemen…Customer Experience Management in Retailing: An Organizing Framework (2009)Customer Experience Managemen…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Multichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…Understanding Service Convenience (2002)Understanding Service Conveni…Econometric Analysis of Cross Section and Panel Data (2001)Econometric Analysis of Cross…Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Market-Based Assets and Share…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Using daily stock returns (1985)Using daily stock returnsCorporate Forecasts of Earnings Per Share and Stock Price Behavior: Empirical Test (1976)Corporate Forecasts of Earnin…Job Market Signaling (1973)Job Market SignalingSustainability-oriented commerce innovation: How does it influence consumer satisfaction? 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References

  • 2001Econometric Analysis of Cross Section and Panel Data27,575 cited
  • 1973Job Market Signaling16,329 cited
  • 1985Using daily stock returns6,497 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 1998Market-Based Assets and Shareholder Value: A Framework for Analysis2,363 cited
  • 1976Corporate Forecasts of Earnings Per Share and Stock Price Behavior: Empirical Test1,749 cited
  • 2002Understanding Service Convenience1,613 cited
  • 2015Competitive Advantage through Engagement1,182 cited
  • 2009Customer Experience Management in Retailing: An Organizing Framework1,015 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 2009Customer Experience Management in Retailing: Understanding the Buying Process961 cited

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  • 2017Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns601 cited
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    • 2023Sustainability-oriented commerce innovation: How does it influence consumer satisfaction?26 cited