Analysis of Human Resources Performance Evaluation Instrument at X Health Centre in Malang

Abstract

X Health Centre is one of the health centres located in the Sukun sub-district of Malang, with a working area covering four villages. As a healthcare facility, X Health Centre is expected to continuously improve the quality of its services and performance. However, over a period of three years, from 2016 to 2018, the performance and the level of community satisfaction of X Health Centre has downgraded. The overall performance of the health centre depends on the total value of its employee performance. The employee performance can be determined by evaluating individual performance using performance evaluation instruments. Thus, the purpose of this study was to analyse the instrument for evaluating the performance of the employees of X Health Centre in Malang. This qualitative descriptive study used a case study design and a cross-sectional approach. The samples in this study were selected through purposive sampling techniques. Based on the results of the study, it was observed that the instrument for evaluating the performance of the employees of X Health Centre does not meet the requirements stated in the Government Regulation of the Republic of Indonesia Number 30 of 2019 about the Performance Evaluation of Civil Servants. Keywords: health centre, employee performance evaluation, employee performance evaluation instruments

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